Fiesta Mexicana - Reserva de mesa

I have one major concern to bring up. According to our waitress, Fiesta has recently begun adding an 18% service charge to all tables. We had already left a 20% tip, so it was quite frustrating to receive a bill that suggested we were a party of ten when there were just two of us. When we pointed this out, we were assured that the bill was accurate. This practice feels quite dubious and doesn't allow for adjusting the tip based on the actual service we received. Over the years, we've experienced multiple issues with Fiesta, including staff who struggled with their responsibilities and took incorrect food orders. This kind of situation should not occur.

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Feeling frustrated, we decided to leave. I had to remind myself to leave a tip, even if it was just a couple of dollars. As we were exiting, I asked the first waitress why she had prioritized the larger group that came in after us due to the behavior of a rude customer. Her response was dismissive: “Yes, aggressive!” Not exactly a good example of business practice. On the bright side, my 10-year-old autistic nephew learned an important lesson about the value of patience while also realizing that it’s okay to stand up against poor service. I can’t speak for other customers, but we definitely won’t be coming back.

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Just an FYI. According to the waitress Fiesta has now started charging an 18% gratuity on all tables. While we would have paid 20%, it was quite frustrating that we were given a bill for a table of two that indicated 10 people. When we argued that we were not 10 people, we were told that that is just how it is. This practice seems incredibly shady and leaves zero room for tipping based on service actually provided. We have had multiple problems with Fiesta over the years, to include wait staff physically fighting and food orders being wrong. This is the last straw. This should not be ?just how it is?.

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Place is dog **** and service is terrible. If I could give it less then 1 star I would. The waitress was the worse part. Wasn't busy, but never took our orders. I'm usually a big tipper but the waiter didn't deserve it. Ended up tipping $1 so she could buy herself a water for all the sweating on our food she did. Reserva una mesa ahora

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The restaurant was incredibly busy and overwhelmed due to the unexpected cancellation of the rodeo, but they handled it like true professionals! The food was delivered promptly and was delicious. The portion sizes were generous, and everything tasted fantastic.

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While the service was really slow, our server was very friendly. The inside of the restaurant was very down and the floors were carved concrete. However, the walls were very well decorated. My biggest complaint was that the food was tasteless and bland.

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Overall- not a good environment and the food isn't anything to talk about. For mexican food.. it's lacking big time. Wouldn't go back.

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I've dined here frequently and have consistently enjoyed delicious food, minimal wait times, and reasonable prices. Reserva una mesa ahora

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Excellent service. Waited on right away. Great selection. Food is amazing. Also highly recommend the margarita!

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Overall- no good environment and the food is nothing to talk. For Mexican food. Wouldn't go back.

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