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"Don't really have a huge amount to say here but I went the other day and it was exactly as expected."
Teléfono: +442085424400
Dirección: 266 The Broadway, SW19 1SB, Merton, United Kingdom
Ciudad: Merton
Sitio Web: http://www.firezza.com
Lunes: 11:00-22:00
Martes: 11:00-23:00
Miércoles: 11:00-23:00
Jueves: 11:00-23:00
Viernes: 11:00-00:00
Sábado: 12:00-00:00
Domingo: 12:00-22:00
Platos: 4
Categorías: 5
Reseñas: 3435
The only reason I placed an order today is because I was sent a code for a free pizza as I complained about the horrendous service I received a couple of weeks ago. As many of the other reviews say the orders do not turn up on time, and when you call the restaurant they seems to have an excuse but could never be bothered to update you that your delivery will be late. I placed my order at 12.50, said it will be delivered at 1.45. This time passes so I call, the manager (who is an incredibly rude man) said they are a driver down so everything is 15 mins late, then tells me my order hasn’t even been prepared yet and will be here in 30 mins. I wait 25 mins and call back to find out if it is even...
I use to love the pizza from here but it’s gone massively downhill. I think it’s mostly due to the staff- I ordered last week and it did say about an hour online which i accepted, i called about 10 mins after as i prefer the base cooked a bit longer (last time centre of dough was not fully cooked mumbling man answered and said fine. over an hour later still no pizza, i called finally after 75 mins and the guy said they no longer had a driver so had to fine one- why would they offer delivery if they don’t have a driver?! He could have mentioned it to me when i called the first time or at least called to inform me. when pizza did arrive it was only warm and dried (imagine it was sitting under...
Recently ordered from Firezza as have walked by several times and thought of trying it. Read the poor reviews but saw it was under new management and thought it worth a go. Ordered over the phone and asked for pizza to be cooked a couple of extra minutes. They sounded very busy and a bit rushed off their feet, but the lady I spoke to, Michaela, was patient and the order was filled exactly as requested. Pizza was delivered early and was hot when it arrived. We ordered a vegetarian and a three meat pizza. Both were lovely, premium pepperoni and a fair amount on it and the vegetarian had a lovely mix of vegetables including artichoke hearts (copious amounts), grilled courgette, mushrooms etc. N...
Had a worst experience ordering Pizza online at Wimbledon Branch .Paid by card(Money was taken right away and was told order will arrive 13:00 hrs today (50 mins approx from making and paying for order . Tried calling at 13:24, after so many attempts someone picks up and says order will be delivered in 20 mins and your money will be refunded as a gesture of goodwill. There was another hour of waiting(Calling numerous times again, no-one picked up till the delivery guy showed up.Was told Manager will give us a call to redress it. No one called. Called the manager at 20:40 someone named Ali claiming to be manager (most rudest guy, said no one told him about this. Mentioned my order number and...
We have received several pizzas that were not ordered as by Firezza. The last was a vegan pizza covered with milk cheese that could make someone really sick. We've reached to ask for a refund many times: call the branch itself, try by a manager (impossible), ringing the contact number on its main page, with its main website contact form, email the specific customer experience email address. No answer. Apparently they don't care at all and will continue to act irresponsibly.
