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"Easy to get in and out. Everything you expect- friendly employees, good food, and great service."
Teléfono: +12163201700
Dirección: 13971 Cedar Rd, South Euclid, United States Of America
Ciudad: South Euclid
Sitio Web: https://restaurants.fiveguys.com/13971-cedar-road
Platos: 5
Comodidades: 4
Categorías: 5
Reseñas: 1755
I visited this location yesterday, in the past I have never had a bad experience at five guys however this was the worst time ever! I was trying to order 2 single burgers, 1 double, and 1 order of fries. The person that was taking my order kept repeating okay 3 patties right, and I repeated 1 double and 2 singles. After about several minutes I was so frustrated that I was ready to cancel my order and leave. At one point he said “ you are confusing me”. I then said I don’t understand how I am confusing you! I want 1 double cheeseburger and 2 single burgers. You keep saying 3 patties, and then he said oh I was talking to them, gesturing at the people preparing the burgers. I was very embarrass...
Not a good experience to say the least. After a 20 minute of not receiving my food and watching everyone else getting their orders, I had to ask where is my order? In response I was told my order was dropped on the floor and then and only then did they begin to remake my order. Upon finally receiving my to go order, I get home and tasted the fries and they were so salty they could not be consumed! A waste of my hard earned money, $7.69 thrown in the garbage.
Who said customer service was dead? They surely have not been to this location. They messed up my order. I went in ready to face the attitude of their mistake and received the complete opposite. The manager was so polite, apologetic, and helpful. He basically rolled out the red carpet. I felt as if my business was important to the establishment and he didn’t want to lose me as a customer. It was a top notch experience
Waited longer for a milkshake than the people behind me in line getting actual cooked food. Will never waste my time again! The people operating establishments like this actually make it a chore to give them your money. No thanks will never be back. And the shake sucked. Too thick no milk added just a $7 scoop of soft serve in a cup with only a straw to eat it with. Terrible. Can I have my tip back?
