Fortune Inn Chinese Takeaway

I phoned up to place an order at the Fortune Inn ready prepared with what I wanted. I was asked for a name and whether I wanted to pick up or delivered and then what I wanted. I said Pad Thai Chicken Noodles and...she repeated Pad This Chicken so I repeated my order. She then said they did three Pad Thai’s and if I waited she was going to tell me about all three. I waited and when she was ready she asked for the next one. I slowly said Kung Po Chilli Chicken. She then said that she fully understand what I was saying and I didn’t need to say it slowly. She sounding English, but by this time I’d decided to go to one of the other locals so put the phone down. Didn’t get to the food, so no idea...

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Ordered our food and were told it would be min for delivery which for a Saturday night was fine but after an hour I called to see what was happening to be told the driver had just left. No food after another half hour...so called back to see where it was as I was getting concerned it would arrive cold and lady was really rude telling me to “just make up your mind do you want the food or not i said it was on its way” .i told her she was being really rude after all I’m just chasing my order.food arrived eventually cold and burnt chicken balls. Called to complain and she told another lady “ I can’t be arsed to talk to her here you sort her out” . No refund No apology ?No customer service just c...

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I placed an order at for collection. It was sitting bagged up and waiting for me when I got there at should have told me something. The chicken chow mein was extremely dry, the crispy seaweed was chewy and soft, the chicken balls...were luke warm and the shredded chilli beef was already concealed. I feel totally ripped off and also slightly sick at the thought of being served with warmed-up leftovers from the day before. Disgusting. I've been a customer of Fortune Inn for a long time but after this experience I won't be going back. Oh, and their card machine has been broken for a few months now so you have to pay in cash.....nice little bit of tax avoidance going on too IMHO.

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My family and I often order takeout from this restaurant. The food quality is top-notch and is always prepared on time. Their Mongolian lamb is the best and we also enjoy their mandarin ribs. I highly recommend this place.

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I ordered a lamb curry Thai style it was a liquid very runny with fatty gristle that should have been lamb and potatoes in it it was probably the worse thing I have tasted it went in the bin appalling

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