Ft. Mitchell Biggby Coffee

As a self-professed food lover and coffee connoisseur, I couldn't resist the chance to check out the newly remodeled Biggby Coffee in Ft. Mitchell. With fond memories of this establishment in the past, I was eager to see the improvements made during their grand reopening. I am pleased to report that my visit was nothing short of delightful. First and foremost, the service at Biggby Coffee was exceptional. The staff was not only welcoming, but genuinely friendly and attentive. From the moment I walked in, I was greeted with warm smiles and a sincere desire to help. It was evident that customer satisfaction was a top priority, and the staff's enthusiasm added an extra touch to my overall expe...

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I live near this restaurant and usually spend around $10 when I visit, including a tip. The turkey, bacon, and cheese on an everything bagel with butter is delicious! However, I gave them a 1-star rating because the customer service is lacking. The staff rarely greets customers, doesn't say thank you, and overall has unfriendly demeanor and body language. It's disappointing that the young ladies working there lack basic customer service skills. If they were more welcoming and polite, the restaurant could be a great spot. The management should train and encourage the employees to improve their customer service. I don't drive, so if it weren't on my way to the bus stop, I would go somewhere el...

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This is the worst biggby I’ve been to and will drive a little further next time to the next biggby. Customer service was terrible. I go to other biggby locations multiple times a week and all the other locations are friendly, not here, rude worker taking orders. My iced latte was completely full of grounds but they were working out of a trailer, maybe that’s why the drinks here are subpar.

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Just stopped by trailer side and arrived after store had closed for the day. The customer service was amazing and staff was friendly and personable. They accommodated me and served me. The drink was delicious and greatly appreciated after a long workday. Biggby coffee is my new favorite and will definitely be returning. Thank you and God Bless.

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The Dixie Highway location is fantastic! Everyone there is so helpful. Even during their renovation, they were so kind to us at their temporary outdoor location!

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