Gaucho - Reservar una mesa

First time decided to go to Gaucho at Canary Wharf but unfortunately it just went so downhill and embarrassing that we just felt unwanted the whole time. We friends were meeting after few months and 2 of us arrived early whim we thought to wait for another friend. We received a very friendly welcome by a floor manager who escorted us to the table. Although my friend mentioned that we can sit somewhere around bar area. We decided to wait for our full party to join then decide to place order. Soon after our friend also arrived, after going through the menu we mutually agreed to order drinks only and when we informed order taker, very next moment her attitude was changed. She walked away after saying “so you’re not ordering food ” after few minutes the same host returned to us and without saying anything started clearly plates and cutlery. Of course we all 3 felt this and we were shocked surprised from this treatment It was so awkward when same floor manager who welcomed us approached us and said “if you didn’t want order food I would have seated you somewhere else” it was such an embarrassment, so if you want to sit here then you will have to place some sort of food order” he just decided for us bread olives we had no other option to order. Our order didn’t take too long to arrive however the whole time we stayed there was very unwanted. Our experience started with a great welcome for brief moment but soon it was turned into an embarrassment. I wish manager could have just listened to my friend when she mentioned that we can sit around bar rather taking to the table. He could have just avoided bringing this awkwardness or waiting staff could’ve little more polite and forgive us for not knowing Gaucho’s rules. Total disaster. Anyone going there please be clear before entering through the door weather you want to eat or just there for drink so staff can decide to welcome you accordingly.

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We arrived at Gaucho Canary Wharf, and were offered a table next to the kitchen. We asked to move and were reluctantly offered a table near to the front door by the maitre 'd. To call the second table freezing was an understatement. Every time the front door was opened a huge chill went through the restaurant. There was no light at all above the table, making mobile phone lights the only way to read the menu! The food was distinctly average, with my guest 's steak full of fat and gristle; she left most of it. The vegetable portions were expensive and the portions stingy. The bill contained 4 overcharges, including a £4.00 uplift on the advertised price of Aperols. Two overcharges were rectified, but our server would not back down on the remaining overcharges, despite the values not matching the drinks menu. So much for customer service: I should have been more brave and deducted the service charge. We left Gaucho feeling that we should have eaten our celebration meal somewhere else. I have been to Gaucho 's once before and enjoyed a tremendous meal with friends. I would hesitate going back there now.

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Great experience! We were visiting from the States and we found this gem, close to our hotel. From the beginning the manager welcomed us in, warmly and we had a short convo while going to our table. The server, a lady was amazing. Everyone that we interacted with was smiley and they knew to answer all my husband questions which is an achievement on it's own. Some reviews don't do justice to this place. We had a flawless experience! Next time and we are back in London we will come back for sure

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Food was lovely , very busy and restaurant was freezing cold as it's small and we were sat near the door, No toilet roll in ladies toilets , We were brought the wrong bill -a cheaper bill but this was rectified after I paid without looking at the price , they brought us a second bill very quickly! A nice night out but I am slightly disappointed, felt a bit rushed overall

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Been here before and I liked from the first time. I also have visited other Gauchos before so knew what to expect. I think they are a bit expensive when it comes to food but I would say this brunch compensate with the service. Very attentive, professional and warm. Loved the experience and already planning to come back soon.

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