Gen Korean Bbq House

I had a very disappointing experience at this restaurant. I waited for over 30 minutes for my order, and then my second order wasn't even entered by the server. I had to check back with her, and when I did, she just told me, "I didn’t get your order," without apologizing or offering any assistance. After another 10 minutes of waiting, she mentioned that the Wi-Fi was down and that my order couldn't be sent to the kitchen. To make matters worse, she said it wasn't her fault. What a frustrating experience! This will definitely be my first and last visit. There was a lack of professionalism and attitude.

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Wanted a booth. They didn't provide saying they have to give it to clients who are coming late. We asked if they were reserved? They said no, and they can't provide a booth. We came at 2.15pm and asked us to wait 15 minutes although the place was empty. Staff was unfriendly and didn't provide a booth. They are with a very bad attitude. Didn't come begging for food. It's paid to eat. None customer centric management.No free wifi provided and signal inside the bbq for the online menu. Asked us to take a screenshot of the screen. The food was ok.

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Normally when I go to different GEN BBQ places the service is just Par and the food takes a while to come out. But this branch in Chino Hills the staff are super friendly and caters to your needs in the quickness. Although your limited to 4 meats at a time, they come out fast and you can order again right away. Also the meat is fresh and when cooked correctly it’s super delicious! I highly recommend this location, thank you so much for having us.

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Disappointing. My family was the 2nd in line at 12:30pm for over 10 minutes and no one even came up to greet us. The staff seemed like they didn't even care. We left before we were sat at the table.Update. Our kids wanted to go back a couple of days later for dinner. The service was better (we were seated in a decent amount of time and our server was helpful), the food was great and our kids loved the experience!

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Party of 4. First order received was not enough meat to feed 2. We continued to order meat but got ultra slow service and micro portions. It’s incredible disappointing and stressful. We are all hungry and it feels like the portions are intentionally small. Will NOT be coming back. Horrible service and staff seemed unconcerned over the situation.Parking: None

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I visited Gen in Chino Hills to celebrate a birthday, and it was the worst experience I’ve ever had! It took about 10 minutes to get my grill changed. When the meats were brought to our table, they were the wrong ones. I tried to talk to the manager, but he didn’t check on us or take any steps to make our visit better. Food rating: 1/5.

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Honestly, this is my favorite Korean BBQ spot! Be sure to ask for Tyler—he's truly the best server here! We've also received great service from Jesus at the bar tables; he’s amazing too! Every time we come, we get excellent service. It's impressive how well these staff members remember everything. So be sure to ask for Tyler!

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Annice our waitress was not very good at keeping track of food requests. We asked for water 3 times and it came at the very end when we are about to leave. Also she only brought about half of the things we ordered. The chop che was stale. It felt hard. The food just didnt taste as good as other timesFood: 3/5

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We continue to go here because of Ryan! Ryan great with customer service, multi tasking and quick to check on you and see if you need anything. Also their radish is the best!Food: 4/5

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I always have a wonderful experience when I visit this restaurant. The atmosphere, drinks, and food are all fantastic. I have no complaints at all.

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