This is the first time I’ve been back here since the pandemic and boy, has it changed. I used to use this place to meet up with a couple of work colleagues; we’d do work with a laptop (using their wifi) in one of the spare rooms like the morning room followed by one of their prix fixe menus which offered good value for money. However, since the pandemic, they now take a deposit of £10 per head. I don’t like this, but I also didn’t get this refunded even though I gave them a three week notice of cancellation. Instead they say the deposit goes towards your next visit which for me, wasn’t until three months later. Another new charge was the use of the morning room now £50 an hour! instead we ho...
I have visited this restaurant many times, for various occasions such as my sister's wedding and my baptism lunch. I have also enjoyed walking around the beautiful gardens on multiple occasions. Recently, I decided to recreate a visit from when my children were young. However, my experience this time was disappointing. I had to leave a deposit for my booking, which I found unusual. The service was slow due to limited staff, and the food was average at best. The prices had increased significantly compared to before, and there were signs of cost-cutting measures such as inexperienced staff and no tablecloths on the tables. The afternoon tea was particularly disappointing, with small portions a...
The restaurant was very quiet, with only two of us in the entire place. The service was excellent, with a friendly young waitress who provided great customer service. However, they should offer more vegetarian options for both appetizers and main dishes. I ordered the halloumi baguette with roasted vegetables, but unfortunately the halloumi was dry and chewy. The quality of the food was disappointing, as the rolls were warm on the outside but cold inside, possibly due to being microwaved. Overall, the atmosphere and service were nice, but they need to work on improving the quality of their vegetarian dishes.
I placed an order with the manager and received a different order that was £4 more. The manager was rude and defensive and didn't want to change my order. After arguing the case, he gave me what I had originally asked for and still wanted to overcharge me. I again had to complain and was finally refunded without an apology. I later heard him apologising to another table for taking the wrong order. I didn't appreciate being spoken to like a 2yr old. Terrible service and basic food.
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We booked the restaurant for the afternoon for a private dining event a family birthday party. The building, gardens and grounds are interesting and attractive, and we were able to start with a very pleasant outdoor drinks reception. The restaurant itself has an attractive traditional ambience. The food was good, and the service was excellent, with cheerful and helpful staff throughout.
Had lunch here in lovely surroundings. I had a starter and main course which were of excellent quality and presentation. Even the chips were cooked to perfection and that is rare even in top quality restaurants. IWe were a party of three and we were all of the same opinion. Service was also very good from a friendly and attentive waitress. Would highly recommend.
We were greeted by Debbie who was very friendly and attentive. Debbie accommodated our dietary requirements and ensured that while we waited for our hot meals, we enjoyed the buffet. Chef William cooked everything perfectly and we thoroughly enjoyed our breakfast overall. We also appreciated that Debbie took the time to tell us about the history of the hotel.
I recently enjoyed a delightful afternoon tea at this establishment. Debbie greeted and served us with friendliness and professionalism, explaining the selection of cakes and sandwiches. We always love coming here for afternoon tea because it is the best one we have ever had. However, we did notice that prices are increasing, making it a bit pricey.
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Very nice service but very unwell the next day after eating smoked sandwiches, still unwell three weeks on. Lovely surroundings, fine gardens, food a complete let down.
The food was great, the service exceptional. Outside seating is beautiful. Plan to revisit soon. #pinknails
