Gino's Pizza Spaghetti House

After waiting an hour and still no food arrived I called to ask why. The guy was rude and blamed it on short staffed. Said our food still hasn’t gone out and it would probably be another hour before we get it. Asked if they would discount it a little since 2 hours is a long time to wait. He said “here talk to the manager “ and threw the phone down. Manager wasn’t much better and said there was nothing she can do other than 10% off, which we all know is only a few dollars. Ended up just having my husband pick it up on the way home from work. No discount was ever given and the food was cold and burnt. Won’t be ordering at this one again and I hope they learn what customer service is.

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Nitro Gino's never gets the order right. If you order from this Gino's be sure to check your food before leaving. I have ordered from this Gino's multiple times over the years and 9 out of 10 times it ends up being a headache. No more. I would rather have to drive 15 miles to get my food then to go to the Gino's in Nitro

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eating was amazing and waitress was amazingly attentive and very courteous

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Great service delicious food. Can’t beat the “Two for Tuesdays”

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Pizza is normally good. This evening it tasted like cardboard

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