Golden Grove Pub

This is actually 0 stars for all but won't let me select 0. Sarah the so called manager today on 30 sept 2023 is the worst I've ever come across and does not know what customer service is. Dropped our drinks and blamed us and would not replace them and then when I wanted my food order refunded as the service is do bad she refunded the wrong table. Hasn't got a clue and has a terrible attitude. Plus they suspend online ordering when it's not even busy because they are so bad and cannot cope. Also it's packed on match days by west ham. Fans and would be empty without them but cannot sing and create an atmosphere. Absolutely awful pub and the food is pretty poor too. Always cold and greasy and very unappetising. The photo uploaded is the appalling so called manager. Most definitely in the wrong job. Had no clue and as yet still no refund in my acct for the food order I cancelled. Totally ripped me off. Will be complaining to head office though I'm sure they wont care either. Never in my life have I ever been treated so appallingly. update on this. so i paid £9.33 for my pizza with extra toppings added. she refunded me 3.91. Someone please tell me how she got to that figure.

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Came in as a group and couldn’t be seated due to people taking up larger tables with smaller parties leaving no where for us to sit after half an hour of waiting then sat down to order food and drink , my drink took 20-30 mins to arrive and then my food after 45 minutes still didn’t show up and so when I asked for a refund the staff where very unprofessional and made me feel like it was my fault that the order didn’t come ,they then also proceeded to not give me the money back and send it to my bank, usually I will always stand by a weatherspoons as it’s cheap, fast and friendly service but this weatherspoons in particular was not any of the above I am very very disappointed and shall not return to the golden grove weatherspoons again and I certainly wouldn’t recomend to a friend

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It says no frills not no standards, our standards experience with food here was nothing less than appalling , firstly first to be served had no cutlery brought and he had to hunt a staff member down to ask for some, one of us had sausage and mash and the gravy was a thick lumpy mess. My burger was simply just that with a load of pickles packed on the top no salad or anything . If it’s that no frills reduce your prices. I asked the group marks out of 10 for food at a Wetherspoons the reply was it would be a minus figure.

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REVIEW I want to approach this from a different angle: looking at my fellow reviewers’ use of the English language (all of whom -by definition- have visited or continue to frequent Spoons), the question arises: how would anyone in their right mind want to frequent these pubs for any length of time anyway?? Top tip: by all means, visit for a quick, reasonably priced drink, BRIEFLY before a good night out. DO NOT, under any circumstances, tarry, particularly after dark…

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Absolutely appalling service and cold, inadequate food. The manager was rude and aggressive when we tried to discuss issues with the standard of food and service etc. We've been there before but will never go there again

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