Hansen's Cakes - Reserva de mesa

I've been going to Hansens for well over 20 years. I've spent thousands of dollars on their Incredible cakes. I do give their cakes a five star in fact I would give them 10 stars however, the woman that works in the Tarzana store is so incredibly rude. She has zero concept of customer service, talks down to you, and has told us that she doesn't have time to answer questions on the phone. I cannot imagine that this is how a company would want their staff to treat customers. I've been ignoring this for quite a few years now, but I've hit a boiling point. Their cakes are not cheap and to be treated with such disrespect, and the lack of common decency is mind blowing. It's sad to say that I will...

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The service was outstanding. I placed my order a couple of months in advance over the phone, and Susan was incredibly helpful in ensuring I got exactly what I wanted. As a result, I’m a very happy customer. This was for my 30th birthday, so I treated myself a little, but it was absolutely worth it. The pictures really didn't capture just how beautiful and large this cake was. The atmosphere of the location is inviting, and it has a wonderful smell. On the day I picked up my cake, we also got some cupcakes.

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What happened to Hansen's, the restaurant we've been visiting for 25 years? I accidentally gave it a one-star rating—how can I change that? I heard they sold the business, and if that's true, I wish I had known. The cake was soggy and lacked any flavor. Fortunately, Costco was still open, so I managed to salvage the birthday celebration with a delicious cake. I suppose all good things come to an end, just like with COVID. Also, if you don't have a mask, the worker inside will guide you outside.

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These are the most delicious, beautiful, traditional cakes. I'm 60. My parents used Hansens for all my graduations, birthdays, Bat mitzvah, Sweet 16, etc. the Basketweave Cake is my favor. As tradition dictates I getting a Basket Cake for my niece Leah's wedding shower. Dependable and consistent are two adjectives to describe Hansens. Thank you very much for making my life. Very happy and special occasions. Reserva una mesa ahora

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Ordered a cake for a baby sprinkle party. Cake cost around $220 in Fed 20 to 30 people. The cake was moist itself but a tad too sweet for my preference. I picked up the cake at 10:30, as soon as they open. It was ready to go and was a quick pick up, I greatly appreciate the service.

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Hansens has been excellent for the 35 years I've been a true customer for all occasions cakes and cupcakes. The staff is extremely friendly and professional and Mr.Hansen even carries your cake to the car!!!

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The cake is decent, but the customer service is terrible! Additionally, they're still insisting that customers wear masks to pick up their cakes. It's 2023—time to move on! This behavior is just ridiculous.

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No wonder this place is getting **** reviews. It's garbage. Definitely need new staff. New bakers. New everything. It sucks. Recipes are terrible. Dry. Bland. And TERRIBLE customer service. Reserva una mesa ahora

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I love their cakes !!! So yummy ! It’s very sweet but it’s delicious and the pricing is decent !

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Best cakes in town! Always moist, flavorful and decadent!!! Great flavors to choose from!

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