"Love the renovated rooms, had a great relaxing weekend here. One of the best hotel pools around too, wish they still had the hot tubs/sauna. Staff was always helpful with anything we needed as well. Will definitely stay again!"
Ok, the night desk worker was great. But come morning time.... Things change. It 's a Saturday morning, I 'm waiting for breakfast, thinking that for $220.00 I will get a complimentary breakfast. Nope. I go to the breakfast area and there 's a small sign saying that the horrible breakfast buffet is 15.99 per adult. Unless you are given a breakfast voucher. Which no worker there on this morning had anything to say about them. I 'm with my 73 year old mother, it 's her birthday today, and we go to get our things and leave but the cleaning lady is literally pouring soapy water onto the floor and using towels to soak it up to clean it. It was so slippery we both almost fell. My ma went to ask th...
Okay first off I thought this place was going to be good especially being in countryside you would think everything would be clean and just upscale a bit . Got to the room and it did not look that cleaned at all floors were not as clean the carpets were stained the sheets were stained the curtains were dirty oh and the bathroom floor had stains I had to clean it my self and shower was not cleaned had hair in there then I ask for a extra blanket they gave me a mattress pad . We had paid for a suite you would think it would be clean and decent nope it was not . Then the pool area was not cleaned I’ve asked to have floor cleaned by kids heated pool it was completely dirty . And as we are leavin...
I would not recommend this restaurant. The staff was rude, and I found it quite frustrating that there was a phone in the room, yet no one, including the manager, addressed any of our complaints. We stayed for two days and repeatedly reported a bad gas smell, but no one came to investigate or take any action. I called the manager, Paul, five times and left my number for him to return my call. I even went to his office twice—once at 10 AM and again at 2 PM—but he never showed up or communicated with me. The noise from the wedding party was extremely loud, and there was no crib available for a baby. It took an hour just for someone to acknowledge my request for a glass of water. I definitely w...
Horrible! Upon arrival we had to ask for a different room. The carpet was so filthy I was blown away. We got to our second room, and the refrigerator was not operational. We travel with medications that have to be refrigerated. We were tired and exhausted so we just went to bed. The public areas, the pool and sitting areas were beautiful, but the rooms were terrible. Old furnishings, dirty chairs, just not a nice room at all. We were there for an event, we needed to stay an extra night and they wanted to charge us $169. We don't mind $169, but not when the room is filthy, furnishings are old and just not up to par, we mind. I would have given it zero stars but that wasn't an option.
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In my opinion, this hotel has seen a decline in customer service. While the rooms are nice, the overall service and changes made since 2022 have not been positive. The staff used to be much friendlier, and there was a working computer and printer available for guests to use. During my last stay at the beginning of June, I found the service lacking, and when I needed to use the computer, I was unable to print anything because they were unsure how to fix the issue. Despite these problems, I would still choose to stay here again because the pricing is more competitive compared to other hotels at the moment. I just hope to see an improvement in customer service in the future.
This hotel was decent. I was happy with the rooms, they were clean and updated however both the pools looked they haven’t been scrubbed in a long time, there was build up around the tiles which was a little disappointing because it’s a great size and otherwise nice, the water in both pools were very warm so that was a plus. Update they have charged my account an additional 190.09 for a second day claiming I was in the room “well after check out” which is completely false I handed my room keys directly to the front desk lady and checked out before 11am now I have to go through customer service to get a refund !
First room smelled like something was dead inside nasty. No towels at the pool... Women's restroom by pool was disgusting. The kids eat free right? Nope... Supposed to get free food for kids with hotel stay. I sat down to have a nice dinner with the family and they tell me it's not free..... according to the website it's breakfast lunch and dinner..... The restaurant was completely dead so I figured they would want my business, especially when my wife and I were ordering the most expensive items on the menu. Oh well we went to Texas Roadhouse and had a wonderful meal for less than half the price.
The attached restaurant was dreadful! It took 30 minutes just to be acknowledged for a glass of water, and then it took an hour to receive our food. The food was horrible—tasteless, unseasoned, and bland. I strongly advise against eating here, even if it's free!
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This hotel had a nice meeting room that we glad a birthday party at. It was very spacious. There was room for dancing eating for 100 or more people plus a dj area. The bathrooms were nice and very clean. The staff were friendly and helpful.
Love the renovated rooms, had a great relaxing weekend here. One of the best hotel pools around too, wish they still had the hot tubs/sauna. Staff was always helpful with anything we needed as well. Will definitely stay again!
