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"Holiday Inn came through at 10pm with an available room, king-size bed, and most of all... clean. Didn't like the hold on my credit card or paying for parking when I just paid for a room and dinner in their building."
Teléfono: (+1)3058851941
Dirección: 1111 S Royal Poinciana Blvd, 33166, Miami Springs, US, United States
Ciudad: Miami Springs
Sitio Web: https://www.ihg.com/hotels/us/en/miami-springs/miaia/hoteldetail
Platos: 1
Comodidades: 6
Categorías: 5
Reseñas: 155
American Airlines should be ashamed. They did it again and had a delay at one location which caused passengers to have to miss their connecting flight. This happens a lot with them so I was not surprised. What did surprise me was the fact that they would not accommodate two underaged young ladies who flew on British Airlines (one of their sister airlines) with a room at their partner Holiday Inn which was below my standards (soiled room carpet, nasty elevators, less than pleasing food selections at a moderate to high cost, and filthy corridors). The two teenagers (18 and 19) were clueless on how to resolve the matter and British Airlines' employees were extremely rude and unprofessional when they tried to call them for assistance. My best friends and I ended up purchasing an extra room and food so the young ladies could have a safe place to sleep (since we were in sex traffic hell) and something to eat before their flight took off for Philadelphia the next morning to visit a sick relative. They were not given a room voucher for hotel nasty or a $12.00 food voucher like we received!!! Thank you to the Holiday Inn employee that gave us $10.00 off the room charge. The airlines (and hotels) are billion dollar industries that depend on our dollars while sometimes treating customers like criminals. Shame on you America Airlines, British Airlines, and Holiday Inn Miami! I realize that these companies will NOT change just because I wrote this post, but I want others to be aware before/when you have this encounter!
Do yourself a favor and stay away from this place. Flight was canceled and of the three options picked this one bc had a 24/7 shuttle since had to be back at 4:30 a.m. I knew I had made the wrong choice when I started to leave shuttle a set down on a broken seat belt latch that was just squire sharp metal. It pierced threw my pants, underwear, and skin. When I said something to the front desk clerk that was clearly the one in charge, had not care at all about it or at making sure it was fixed. Then got up to the room which was clean enough, but needed some TLC. When decided to use the shower before my nap before a 6 a.m. flight the handle spun all the way around, but never gave hot water (I tried also a few hours later for the same result). Would have liked to let the front person know when I checked out, but the only person in the lobby was the security guard that doesn’t speak English so wasn’t able to……
We stayed at this hotel after our anniversary cruise in February of 2023. We spent a day in Miami before catching a flight out the next day. We had called in advance to inquire about early check-in and had some difficulty. When we finally checked in and saw the facility, it was very dated and nothing like any of the Holiday Inns I have ever stayed at before. The only good thing about the location is it is convenient to the airport, nothing else! All the carpet should be pulled up and replaced! Only good for one night stay.
I chose this hotel for the free airport transfer. I wish it had complimentary breakfast but there is a lovely restaurant/bar on the top floor where you can eat, drink and watch the planes take off and land.Staff was very friendly and helpful. Room was clean and comfortable.As a Platinum member I had a choice between a complimentary cocktail or IHG points.
