The restaurant experience was very disappointing. The staff were not friendly and did not provide good value for the money. When I walked in and approached the counter, three staff members watched me but continued to chat amongst themselves. Eventually, they acknowledged me and I ordered a Sausage sandwich for take away since they didn't offer rolls. I paid £7 for essentially two sausages between two slices of bread, which were lukewarm. The coffees were too hot and bitter. Additionally, I observed a customer with a menu waiting to place an order as no one had attended to her table. Despite having enough staff, they seemed more interested in talking to each other rather than serving customer...
I had a terrible experience at this restaurant this morning. I had a very unpleasant experience that left me feeling frustrated and disappointed. My breakfast and coffee were taken away while I was in the toilet, even though I had left my backpack and food on the table. When I asked the staff about it, they said they thought I had left because they didn't see my backpack. I was charged the full bill of GBP 13, even though I couldn't finish my breakfast because of their mistake. The staff's behavior was unprofessional and disrespectful, and their actions did not meet the standard of customer service. The only compensation offered was a coffee, which did not make up for the inconvenience cause...
Arrived and got sat at a booth. Having looked at the menu we knew what we wanted, we had to go to the till as there was an internet problem, I then got ignored by the staff standing at the till, they turned and saw me and then went back to their conversation, the chef happened to be getting something out the front, and asked was I alright and that’s when the waitress asked what I wanted, sadly really poor service here. When the food came it was very tasteless and rock hard bacon. Sadly nobody came to check on us which is a really important part of service. The good point is that the coffees are still the best in holywood! Don’t change that!
Extremely slow, staff are very poor and don’t provide good service. Its a very noisy place no need for such loud music blasting above the noise of customers. The staff walk through you even though you’re standing behind other customers as it is so busy this was just ignorant and shouldn’t happen. Not even an excuse me. Food was just okay, over priced for how basic it is. I Won’t return and I don’t recommend. There is a lot better elsewhere.
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My friend and I stopped by on a Tuesday while visiting Holywood. We ordered the sourdough bread with poached eggs and a small pot of tea each. When the waitress brought our plates, I was shocked to see just one small slice of sourdough bread with a poached egg. It cost £9 for the dish and £2.80 for the tea. We were very disappointed and will not be returning. It felt like a scam.
Went for Sunday morning breakfast. Waitress v helpful. I ordered tea and croissant. Croissant very obviously shop bought and cold, quite greasy. My husband had Belgium waffles- so much sugar overload with synthetic cream. Don’t think we will be back. Decor however is good, although service s l o w.
This establishment used to be one of the great places to dine in Holywood, but have to say it has really gone downhill. The limited menu wasn't great, drinks arrived luke warm , and the wait for food was really long, Service wasn't that great either .
I was so disappointed with the Service and after such a long wait for our food it came served to us cold, really bad, dirty cutlery wasn't polished, tea not washed properly overall I wouldn't recommend this place to have lunch.
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I loved the food and the service! Smashed Avocado on honey bread topped with poached egg! Yummy. My second visit and I will be back soon.
Busy café especially lunchtime on Saturdays. Very pleasant staff. Large helpings with lovely side salad. Good food.
