Something seems to have gone wrong. We have greatly enjoyed staying here before and dropping in for occasional lunches. We liked the good food and wine, and the exceptionally good service. The premises looked immaculate and smelt fresh. Back today, looking forward to a pleasant impromptu late lunch at about 1:30pm. People were eating but there were plenty of spare tables. We waited to be seated in the restaurant … and waited… and waited. After a while my wife reported to the hotel receptionists that there were similarities to the Marie Celeste. They said that someone would come. A few minutes later a barmaid arrived at the bar. We explained that we had been hoping for a lunch table but that...
We had pre booked 4 weeks in advance for a birthday dinner in the Bistro and asked for a candle on a slice of cake and provided the name of the person. On arrival, we asked the bartender for the cocktail menu only to receive a couple of photocopies with some pages printed upside down. Cocktails were unremarkable and Negronis poorly made. I also checked in to the bistro, reminding them of the birthday occasion, previous candle request etc. The restaurant was quiet, so it should have been easy to provide good service Good creative menu and decent wine list When we ordered a bottle of champagne, the waiter, who had been previously told of the occasion, made no reference to it at all. Service th...
Ok, but I would expect more for the price, hence the 2*. Food nice, but lacking the extra touch, especially on service when we arrived basically ignored for 15 minutes and then asked quite abruptly what food we wanted to order no offer of drinks etc). Asked for G and TS which were very slow in arriving and then came 2 minutes before the starter. Not asked if we wanted any wine, and didn't bother asking myself as thought it would probably arrive with dessert! Blood from steak on the table left when clearing up, had to wipe it down myself. Bins overflowing in toilets. Building and food were lovely but overall experience felt cold and transactional. Possibly they are suffering from lack of staf...
Surprised that on this occasion the room wasn’t the best. Always stay here and will continue to do so however I’m leaving this review so it can be improved upon. We stayed in one of the basement rooms, nice but hadn’t been cleaned, hairpin on the floor, hairs in the bath and on the toilet. Couldn’t put the bath soap in the bath as it doesn’t reach. Overall dirty feel to the room if I’m honest and had a strange odour to the room and toilet. Fridge was warm so I declined tea in the morning as the milk inside fridge was warm. Apart from it not being clean and warm fridge, it was a lovely room. Not sure if the hole in the toilet skirting board is for a mouse but it needs repairing. Carpet does l...
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We booked to stay at the Hotel du Vin following recommendations. Sadly when we entered the room there was a very strong and unpleasant smell of disinfectant. Upon walking into the bathroom it was dirty and had clearly not been cleaned properly. The smell of disinfectant was dealt with by the reception manager arranging for the room to be sprayed with air freshener. When we retired to bed after a very pleasant dinner we found that one of the beside lamps did not work and the television set kept cutting out. Given the price we paid for the room the quality fell a long way short. The room was shabby, and is in need of complete redecoration to bring it to the standard required. Having said that...
I had been given a voucher for the Hotel du Vin chain and decided to use it as a dinner treat with my daughters. The Harrogate branch had tables free. The staff were fantastic, our waitress was incredibly friendly and advised us when she thought that the sides were too big so perhaps we could share. There was no cocktail menu but she said 'tell me what you like and I 'll get the barman to make it up for you ' so we had specially designed cocktails. They were in no rush and kept assuring us we had the table for the night so we could just stay and chat if we liked.
Another lovely stay in Harrogate especially over these difficult times made all the better by the fantastic staff at Hotel du Vin. Tristan couldn’t of been more helpful when we booked in and Maxime was the perfect bar manager. Although breakfast had to be served in our room, Michael the chef made an outstanding effort to keep the standards high.
Lovely overnight stay at Hotel du Vin in Harrogate. All staff very friendly and helpful throughout our stay. Very comfortable room and bed. Would definitely return here when in Harrogate!
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A super hotel with super staff in a great town. Super breakfasts and fab rooms. Excellent location. Would recommend if your looking for a great break.
We enjoyed the most amazing service and the food was just brilliant can nor fault any part of our meal and servise from the Resturant manageress
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