1 /5
Reseña
★
We planned to visit this restaurant for a long time and were very excited about going. The first impression when entering the restaurant was good. It's a really intimate place and the atmosphere is nice. However, that was the only positive part of the evening. 1. They refused to serve tap water but offered cut price bottled water for €1.50. This was presented in a jug and was clearly tap water. Charging €1.50 for tap water is not OK2. I asked for a Quattro Formaggi with onions and garlic (I LOVE onions and garlic). They point blank refused to add onions and garlic because 'we're a traditional Italian restaurant and we don't want to spoil the food'. I said this was ridiculous because for me, the onions and garlic will enhance the food but it fell on deaf ears. I was irritated but said 'OK, I'll take it as it is'. I ordered in German but started complaining to my husband about it in English (because naturally I switch to my native language when I'm annoyed!) and the waiter in turn started speaking English back to me.3. They brought out my husband's Pizza and I waited patiently for my Quattro Formaggi. When it hadn't arrived 5 minutes later we asked where it was and apparently, they understood that I said I didn't want to eat anything. I was horrified and hungry (I hadn't eaten all day!) This definitely wasn't what had happened and I couldn't believe that a restaurant would rather not serve somebody food than give them onions and garlic!4. When I complained to the manager he said he couldn't see a problem and the waiter was right not to give me onions and garlic and it was a misunderstanding that they didn't give me any food. That may be the case but what he went on to say really upset me as it was blatantly RACIST . He said in a very nasty way 'what we need in this restaurant is only people who speak good German'. I am 100% sure he was not only referring to me being an English speaker but to me being black (I was the only black person in the restaurant).They were totally unapologetic and had absolutely no idea about customer service. I think it has to be one of the worst service experiences I've ever had. I would NEVER go to a racist establishment like this again. On a side note, my husband decided to take his pizza away and they folded it up so all of the ingredients were touching and soggy! He threw it away!What a waste of time and money!