Ibis Marseille Centre Gare Saint-charles

We arrived in Marseille in a panic because I had accidentally cancelled my booking at the Ibis and thought I’d loose my money. My father had booked a room at another Ibis not realising how far away it was from the centre of town. We thought we’d try our luck and see if there was anyway we could stay at the Gare Saint-Charles Ibis without loosing our money from either booking. The amazing Assia was so friendly and accommodating. She went above and beyond what was expected to sort everything out and find us a room even though the hotel was fully booked for the Easter weekend. It was a great start to a wonderful stay in Marseille. Would recommend the hotel for service, location and cleanliness....

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When I arrived to Marseille I realised that the hotel I originally booked was too far away from the station. I tempted my luck and walked into the nearby Gare St Charles branch. I was met by a very friendly manager (Assia) who did her utmost best to put me at ease, cancel my reservation at the other hotel without incurring any penalties and managed to book me into the Saint Charles branch, even thought they were fully booked I could not have started my trip on a better note.. THANK YOU!!!!!

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my card was charged 59 euros instead of 29 euros when I bought a dinner. I was told the money would be refunded the following Monday. The money has not arrived since then, despite repeatedly calls. It is terribly annoying that there is so much disinterest towards the guests. I would not recommend anyone to stay there.

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Very tiny room. Shower was very small too. Built for little people. Bed was ok but pillows appalling. Asked for more and request was granted. Location ok. Ten minute walk to the Old Port. No kettle in room Reserva una mesa ahora

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I don’t recommend staying at this hotel. I stayed there one night with a friend and we came out of there with bed bug bites. The place is infested. Genuinely upset sitting at home with over 100 bites:

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Room is decent but lacks kettle, coffee, tea water etc. No hand towels and mini firdge as well. Basically just a room with bed, toilet and shower. TV only have french channels.

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Very disappointed that hotel could not help us when Ryanair flight departed from different gate without calling us. We lost our booking and no refund, shocking service.

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Great location right next to the train station with excellent Wi-Fi. However rooms are horrible with no kettle or hand towels. Would not stay here again. Reserva una mesa ahora

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Very clean, impecable service, rooms aré small but perfect, the cafetería Is very practicle, where there Is a large variety of drinks, coffee, croissant.

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Room basic but tidy and clean. Breakfast was tasty and many choices. Friendly staff

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