Ihop - Reservar una mesa

My first experience there with seasoned server Bernadette was AWESOME! No long wait for ordering, great check back, and extremely friendly. Second visit MUCH different. Not greeted when I came in. Had my luggage as we were headed to the airport after eating. Counter attendants continued to converse while I stood at the counter. FINALLY, when I was greeted and after I requested a table so my mom and I could have room for luggage...THE HOSTESS DELIBERATELY SAT US AT A TABLE THAT WAS NOT ASSIGNED TO ANYONE. We asked a few people for help and was slow to get results until we requested the Manager Mike. Mike was awesome and apologetic...sent super server Stacy over to help us, who like Bernadette was engaging, accommodating and kind. Although I found Mike and Stacy to be redeeming, it is not a good look for servers to not recognize or acknowledge customers. This is a dangerous day and age...ALWAYS BE AWARE OF YOUR SURROUNDINGS.

• Útil
• Inútil
• Responder

Very attentive service. Great attention to details. Good portion sizes. Senior ordered special pancakes. I asked if we wanted 4 or 2. Very pleasant experience. Would definitely go back.

• Útil
• Inútil
• Responder

Fast service, the food was well prepared and didn't have to wait very long. Has a great experience. I made some extra food for my mother because she enjoys the pancakes very much.

• Útil
• Inútil
• Responder

During the brunching period, a bit awaits seating. Pretty fast service, they want more napkins tho.

• Útil
• Inútil
• Responder

T-Bone was great, but not hot enough when served

• Útil
• Inútil
• Responder