Ikea - Reservar una mesa

Disappointing experience at IKEA As a long-time customer who last visited IKEA about 10 years ago, I am extremely disappointed by the greatly reduced quality and the disorganized purchasing process. The chaos of sourcing products, including the need to purchase certain parts separately and novel storage methods, frustrated me. What is particularly annoying is the fact that sofas that are presented as exhibition pieces are not available for immediate delivery but have a waiting period of three months. In comparison, my purchase of a sofa from LIPO for 800 francs was a real relief. The top quality and the effortless assembly within just two minutes exceeded my expectations and left the stress of the annoying screwdriver at IKEA far behind.

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On Friday we purchased two pieces of furniture and wanted to assemble them over the weekend, but one piece of furniture was missing the complete assembly kit. We then contacted IKEA by phone. The lady on the other end of the line wasn 't very helpful and was very hesitant to suggest a solution. When we asked for the parts to be sent to us by post, we were told this will take 15 days ,... hello, where do we live?? So we had no choice but to drive back to St. Gallen and get the missing parts... Lost time about three hours ! . We will avoid this furniture store in the future. Good customer service is the basis for high customer satisfaction... IKEA still has a lot to learn here...

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Great selection, large selection, not everything placed close together, large area where customers can stand without blocking the way.

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Actually, an answer : You are good, but if you don't want to get better, you stop being good. Many greetings from Graubünden

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IKEA St.Gallen? I have no idea, ask someone else...

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