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"The cafe lacks any atmosphere, service is slow, drinks are cold as is the room. Definitely won’t be going back"
Teléfono: +441923252504
Dirección: Lower High Street, WD17 2DH, Watford, United Kingdom
Ciudad: Watford
Sitio Web: https://www.marksandspencer.com/stores/watford-2228?extid=local
Platos: 1
Comodidades: 11
Categorías: 5
Reseñas: 3688
Marks and Spencer’s cafe in Watford- we popped in for a late lunch. The food was fine but the lady who served us didn’t say a word, no basic manners not even hello/good afternoon, thank you, nothing at all. I found the experience unpleasant, in fact we were waiting for our tea and coffee and another customer was also waiting. The member of staff put the drinks down on the side but didn’t even say who’s drinks they were so it was left for customers to guess, bearing in mind we weren’t the only ones who had ordered a tea and a coffee. Very disappointing, zero manners and zero customer service. It’s not acceptable and there’s plenty of other places in Watford to grab a coffee, cake and bite to eat, we will try somewhere else next time.
Tried m&s as my meeting was near. Understaffed waited 20 mins for a toasted sandwich. And sat at a sticky table with plates from the previous customer on still. Poor staff need a professional hospitality manager that has earned the title on her badge supports them and staffs the shift and unit properly instead of strolling about doing nowt. Funny thing, after eating a not so great toastie. I saw her eating in Cafe Nero opposite. She was served quicker across the road than I was in her dept! It must be better at Cafe Nero if the senior staff from the M&S use it. Wont be going back. Gj
Very disappointing. No breakfast menu on offer on a Sunday and few hot gluten free options. Only option was a baked potato at 11.45am. Cold and lacking in atmosphere. Only reason I stayed was because I was low on energy and needed to eat. Look elsewhere there's lots more choice in this shopping centre!
