Innkeeper's Collection Norfolk Broads, Horning

Location 10/10, Room 7/10, needs updating, but clean. The major issue is the building, it is in desperate need of repair, first impressions last and when we sat at the front enjoying the view and surroundings the comments on the very tired buildings were numerous whether walking past the venue, sitting in the garden or even boats going by. Also because of the building condition, the week before we were moved from a river view front room to another double room on the side of the property because of a continued leak issue with the poor condition of the building. The staff were very helpful although short staffed at this time and helped as much as they could to improve our stay. Small things but helped reduce the stress of the room change on our short break. Breakfast was 9/10 , very nice. Evening meal not so 7/10. Tasted OK but lacked that visual appeal. Couple of small issues but they were sorted and staff were doing their best with who and what they had. Overall for the cost of the rooms there, the Swan Inn needs a lot of investment to bring it up to a condition where the actual building meets the standards expected. The website sets a standard that is not met when you arrive. Staff are at the forefront getting constant barrages of negative comments on the appearance which they can't necessarily do anything about, then staff shortages not allowing people to eat outside in the garden. Surely this in turn is having a negative effect on them, equaling staff shortages. Give them a building they can be proud to work at and the customers want to visit and the rest, surely will fall into place. Nearby activities: Large river boat right next door for tours on the river with on board cafe and bar. Knowledgeable staff and fun trips with a commentary on local land marks, value for money. A number of boats yards to hire day boats of various sizes. Gift shops, icecream and other cafes and bars near by for a varied visit at horning.

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The situation by the river is really nice. The hotel is comparable with faulty towers. We had booked B B . I do not eat the full English breakfast so asked for porridge and toast and jam and was told that I would have to pay extra for the toast and jam. !! Whenever I wanted to ask questions re. Things to see and do locally there was never anyone around or to be found. We arrived ten minutes to three booking in time) so thought we would sit in the bar and have a drink after our long journey. A member of staff appeared from no where and said you cannot sit there, as people would be coming In from the boat and would want somewhere to sit. When I informed her we were waiting to book on she walked off. We ate dinner in the restaurant and the food was excellent. I think the basic problem with the Swan is shortage of staff and lack of experienced management.

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The whole hotel needs some tlc. The windows in our room looked as if they haven't been cleaned in years. There were spider webs and rotting wood on windows. We know it's old, but it should still be clean. Rooms: Need a good clean especially the windows. Rooms: 3 Service: 4 Location: 5 Hotel highlights: Great view

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Pleasant. Welcoming. Bed was just way to hard for us so found it hard to sleep. Breakfast was yummy. Food drinks: Our sirloin was cooked to perfection Rooms: 5 Service: 5 Location: 5 Hotel highlights: Great view

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Great location. Beautiful rooms and fabulous staff Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury

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