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"Wow! Thank you Ippudo, you brought authentic Japanese tonkotsu ramen to London! That was awesome lunch experience, great service, definitely my favourite ramen place."
Teléfono: +442072404469
Dirección: Saint Giles High Street, WC2H 8LE, Camden, United Kingdom
Ciudad: Camden
Platos: 17
Comodidades: 12
Categorías: 5
Reseñas: 3960
I visited without booking with a party of friends earlier this week, and I was really shocked by the service. The entry area is very narrow, and the waiting staff ignored us for a good five minutes. I appreciate that it was a busy night for the area (we had been turned down at several other nearby restaurants), but one staff member was dedicated to front-of-house, and seemingly chose to ignore us, despite being right next to us. After we enquired, we were then told a table would be available in 15 to 20 minutes. We saw several groups seated before us, even though those groups had clearly arrived later. After 25 minutes, we were told that many tables were about to pay, so we would be seated shortly. After 30 minutes, we were told there were counters-seating only. There was no attempt at an apology. I convinced my friends to leave and we found a table at Byron's down the road.
Finding the entrance was a bit tough.... When we went inside, we have been ignored for a good 5 to 10 minutes. Off to a weird start, not gonna lie. Then someone acknowledged our presence but left to tell us to give her a second. After another 10 minutes another waiter came and we got seated. The menu was a bit restraining with the choices available, we thought there would be more options (only pork based or vegetarian). Service was quick and efficient, the tables were extremely close to each other (we heard our neighbours conversation completely). It was nice to be able to pick the firmness of our ramens and it was respected. The ingredients were fresh and savoury (special mention for the mushrooms which usually aren't). Prices are correct..
I am very disappointed by this place. I remember coming here once or twice and be pretty happy, but I went in today, asked for a classic Ramen takeaway, just removing the mushrooms and the spring onions. I got back to the office and when I opened the box, I found two TINY pieces of meat, noodles, the broth, and... absolutely nothing else. Not even the soft boil egg, nothing. Paying £12 for a bit of noodles, a broth and two small pieces of meat is very disappointing! I will not go back anytime soon.
