I had a frustrating experience at the restaurant this morning. The manager initially gave me the wrong breakfast sandwich, and when I approached them to rectify the mistake, I received the same incorrect sandwich again. Additionally, the price of the sandwich I ordered was displayed incorrectly on the menu board inside the restaurant. When I pointed this out, the manager tried to dismiss the error by claiming that the pricing was wrong. This mix-up was not my fault, yet they were unwilling to honor their mistake. After creating a bit of a scene, I finally received the sandwich I originally ordered. It’s clear that the management staff needs a refresher on customer service.
I attempted to modify my order at the drive-thru window, but the Jack in the Box employee made excuses, citing the car behind me. When I got home, I discovered they had given me a dried chicken sandwich with wilted lettuce instead of my Extreme Sausage Combo. At least they managed to include the hash brown that comes with the combo. I recommend not wasting your money here; there are other fast food places nearby that offer better customer service and attention to detail.
The restaurant has a clean environment and the staff is friendly. It's your typical Jack's Fast Food—nothing extravagant, but it gets the job done! My only complaint is that they should stop using COVID as an excuse to keep the restrooms closed. Many people who work in the field choose where to eat based on restroom access. Just a thought!
These ladies are fast and friendly. I got thru the drive thru within a minutes. Mind you it was 12:30 lunch. Cashier repeated my order with a smile. My order was correct and good. So 5 stars for the drive thru cashiers. Cons: 0 stars for the microwaveable bacon.
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Great breakfast specials, but the cashier was unfriendly and didn’t understand my order. She insisted she knew what I wanted, but she was mistaken. When I received my order at the window, she said nothing.
I remember coming to this jack n the box when I was a kid about 8-9 it had a clown head on top of a box to order from. I was hooked on the nachos they used to sell. Great place,food is fresh
The manager is great. They made a mistake with my order fixed it and gave me a tiny chocolate cake for the mistake.
I stopped last night to get a burger and the party was Cold and taste like peace of rough. So nasty
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It's ya nice to eat specially there Chicken Nuggets it's Good to eat specially Chicken
I did not get what I ordered. The food was hot still. It just wasn't what I ordered.
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