It was very busy when we went today. There were more than enough serving staff so I can only imagine the issue was an overloaded kitchen We waited about 20 minutes before we got served, then almost another hour before I asked someone to check on the food as it was so long in coming. When our drinks arrived, the cup for my son was dirty abs the drink had things floating in it. We asked for another, it was also dirty. When did come, it was missing parts and had the wrong accompaniments, my mums order was missing completely. The hot food luke warm and my salad was also luke warm. We mentioned all of this at the till, but no apology was forthcoming. This is the 3rd really bad experience we have...
Decided to treat myself to some gins from the gift shop, a pack of miniatures with a price label of £15 and a small bottle with a price label of £17. Got to the till and the young cashier asked for £32.99. I asked how this could be, when the price labels added up to £32. She said that the gin miniatures cost £15.99, so I showed her the price label and said “but the price label says £15”, she just looked at me and said nothing. As it was only the difference of 99p I paid up, as I didn’t want to make a fuss, but after I’d left I regretted not sticking to my guns and asking to speak to the person in charge. After all, surely the price on the label should be the price you are charged at the till...
We have been frequenting Kellockbank for more than 12 years. We have left several reviews from our previous visits. Like any other restaurant, it has its good and bad days, but overall, it consistently provides a reliable performance. Our lunch today was exceptional. We were informed when placing our order that it would take 15 minutes as the specials were not yet available. This was not a problem for us. We ordered a club sandwich, steak pie, cappuccino, and a fruity meringue. The food was delicious and served piping hot, quickly, and with friendly and efficient service. Well done!
We have visited Kellockbank many times over the years and yesterday was another wonderful experience with delicious food, friendly staff, and a beautiful setting. We opted to dine outside, taking advantage of the mild weather and the warmth from the outdoor heater. We continue to come back regularly because the service and food are consistently excellent. They also have a great variety of vegetarian options. Don't forget to browse the shop as well. We will definitely be returning soon.
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Kellockbank always exceeds expectations. We had a delightful lunch with ample portions. My husband especially loved the Cullen Skink. The staff were superb and we didn't have to wait long for our food even though the restaurant was bustling. The gift shop has a wide selection of items. Definitely recommend a visit.
Really nicely decorated. Our order was taken quickly with drinks brought over straight away our hot food not long after!! Very organised well run restaurant lovely friendly staff, a credit to the company. Great homemade food thoroughly enjoyed by all with really generous...
Visited today for a quick coffee and cake. Choose the scones which as well as being tasty we’re huge. Service was fab and efficient and server Holly very informative and nothing was too much trouble Prices are a little higher than other garden centres but...
Quick stop for Sunday morning coffee. All staff efficient and polite- clearly well trained. Not sure why we still had to give contact details on arrival though when that requirement stopped a wee while back. We were told “it’s not for track trace” when...
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My husband and I had onion soup and the prawn special. Our family, burger and fillets The soup was luke warm and sent back. As we had asked for our main to be served at same time, being a cold dish, we started eating them...
Thats us now been here for our lunch past the last couple of weeks now and the service and the food that we have been getting is very poor quality as this place is definitely not as good it used to be. The food that...
