I would give this restaurant a 1/5 rating for multiple reasons, both related to the outlet itself and the company as a whole. My experience at this restaurant was incredibly disappointing. Firstly, no one spoke to us through the drive-thru microphone, leading us to abandon the line and wait in a queue of unhappy customers. When I entered the restaurant to place our order on the internal touchscreens, things did not improve. I waited for over 30 minutes while my family sat in the car, only to receive incorrect drinks for the children, no cup holder, and lukewarm, mediocre food. The manager was also struggling to manage online orders, causing further delays and frustration for customers. It wa...
I visited KFC Hermiston Gait for a drive-thru lunch on Thursday, January 19th, 2023. I ordered a rice box meal with a side of corn on the cob. Unfortunately, after waiting over 20 minutes in the queue due to traffic, I was informed that they were out of rice boxes. Frustrated, I questioned why they would sell me something they didn't have and make me wait for it. The staff apologized and offered me a salad box instead, which was not what I wanted. When I asked for a Boneless Banquet, I was told they were also out of fillets, which I found ridiculous for a chicken restaurant. I requested a refund and eventually received my money back for the rice box meal. I also asked for a refund for the co...
Rude, Rude, Rude!!! Visit 01/08/23 Wow KFC get your staff on customer service training courses as they have a lot to learn! Rude, rude, rude to say the least! 3 members of staff ignored me when trying to pick up an order I caught the eye of one of the girls on three occasions and was deliberately ignored as she was too busy reprimanding a peer on what he was doing wrong (shame she didn’t have a mirror to see her own failings). When I eventually got her attention and received my order she apparently had not been versed on the basics of customer service such as please, thank you and have a nice day! So KFC at Hermistom Gait take some pride in how you deliver customer service as if it wasn’t fo...
We waited 30 minutes on our order. As we were waiting deliveroo and just eat drivers were arriving, flashing their phones and getting their orders to take away almost immediately. When the order did arrive, even though I had placed it at the till point with an employee, the order was not correct. She had put in the wrong type of wrap I wanted, ignored my request for non seasoned fries and our snack boxes did not come in a snack box. We just got a small box of popcorn chicken and fries separately. The staff were not apologetic and were rude about the time we waited and the order being wrong. Will never be back.
Reserva una mesa ahora
Food itself wasn’t too bad but the guy on the drive thru was totally robotic and disinterested. Then he started sighing when we asked a question. We then waited 26 mins for our food apparently they had run out of fillets. No customer service at all. Won’t be back.
FILTHY FILTHY and FILTHY. ! Nothing more to add ! Unfortunately I need to use more characters. So let me highlight that this restaurant is FILTHY. Environmental health should get off there butt and close this place until a thorough deep clean has been undertaken.
The restaurant was peaceful but chaotic at the same time - no one was taking charge and the staff were arguing. Many customers were complaining and there was a long wait for our food, which ended up being cold. The place was also dirty and disorganized.
Chicken was not cooked staff were disrespectful and , changed chicken twice it was still uncooked,asked to manager to change chicken and was given the same piece again so was lied to and this was by the manager on 20/05/2023eorse
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Good deals on which was great and we got exactly what we asked for and timing wise didn’t have to wait too long
Distaster, 3 times in the row part of the orders missing.Food delivered cold n messed up. Avoid if you can
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