I came home from the Kroger store in Prospect KY and deleted the Kroger app from my phone and cut up my Kroger card because of the way I was treated at this Kroger. Kroger needs to be reminded that I am their CUSTOMER. They are not doing me a favor selling me their groceries, I am doing them a favor by buying their groceries. Or more specifically buying their toilet paper. Because I wanted to buy 2 packs, I was accused by the customer service manager of being a hoarded. I am 73 years old, I had not been out of my house for 4 weeks, since March 21. I needed a pack for myself and one of my daughters who has 5 children and asked me to buy a pack for her. The Kroger store where she shops was out...
This afternoon I went to this Kroger to return two items that I purchased last night. I had the receipt, the items hadn't been open and there was nothing wrong with them. The man behind the counter (not the woman that returned the items for me), was being extremely rude and condescending. I didn't think to look to see what his name was, but he was tall, late 40's/early 50's. About a week or so ago, I returned items similar that were the wrong kind (with receipt), the items today were what I needed, but I needed to return them because I had a sick toddler at home and in order to pay for his prescriptions and other things that he needed, I decided to return what I had bought last night. Kindne...
Do not shop at this store. They care nothing about their customers. They have signs posted everywhere saying masks are required but when it comes to actually telling someone they are required to a person not wearing one, their customer service desk said they were not allowed to approach anyone and say anything. He said the manager could offer them one but they didn't have to wear it. He then shrugged his shoulders and said he wouldn't do anything. Then why have it posted on your doors? I know everyone doesn't take COVID seriously, but there are those that do. Be considerate and just wear a damn mask. And if your sick, STAY HOME! Just proof they don't care about their customers.
I am extremely disappointed with the attitude of the customer service at this kroger. The man at the gas statiom made a money back mistake and shorted me so i had to go to customer service desk for my refund. very rudly and loudly called the man a R because he made a mistake. this continued with a few employees saying mean and similar remarks about the man. I should not have to go into detail as to why this bothers me but as a pediatric nurse assistant who works and loves special needs people daily this hurt me. very disappointed and is a poor representation of this store. will not be shopping here again.
Reserva una mesa ahora
I've been shopping at this Kroger since it first opened. Although I have occasionally encountered some items that were out of stock, I must say that the Thursday before the major "weather event" we had before Christmas was impressive. The shelves were fully stocked, there were enough employees to manage the largest crowd I've ever seen in a grocery store, and everyone was very willing to assist in finding what I needed. The checkout lines were quite long, but they moved swiftly. Great job, Kroger!
I live in Indiana and I always come to this market for my fruit and vegetable shopping. They have a much better selection here. I sent my boyfriend to a store in Corydon to pick up some mangoes, but they didn't have any. When I came to this market, they had large mangoes that were delicious! There are no pomegranates yet, but that's understandable as they are out of season right now.
The customer service is absolutely dreadful. The management at this Kroger shows no concern for their customers whatsoever. Unfortunately, I live in Prospect, so this store is particularly convenient for me, but because of my experiences there, I will do my best to avoid the entire chain in the future!
This is a nice Kroger, but since the advent of COVID-19, the shelves for bathroom toilet paper, napkins, and paper towels have been bare! What is Kroger doing to get these products onto the shelves. Are its supply lines shut down? No answers are offered by Kroger when asked.
Reserva una mesa ahora
This Prospect Kroger is fantastic! The staff is incredibly friendly and always willing to help. It's also not excessively large, which makes it easy to find everything you need without having to walk an endless distance. We're fortunate to have it in our area! Great job!
This is the best Kroger in Louisville. Always clean, great staff. Most of the time quick in and out.
