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"Amazing store with Great associates"
Teléfono: +15022922464
Dirección: 5929 Timber Ridge Dr, 40059, Prospect, US, United States
Reserva, Reservación
Ciudad: Prospect
Sitio Web: https://www.kroger.com/
Lunes: 06:00 -24:00
Martes: 06:00 -24:00
Miércoles: 06:00 -24:00
Jueves: 06:00 -24:00
Viernes: 06:00 -24:00
Sábado: 06:00 -24:00
Domingo: 06:00 -24:00
Platos: 0
Categorías: 2
Reseñas: 17
I came home from the Kroger store in Prospect KY and deleted the Kroger app from my phone and cut up my Kroger card because of the way I was treated at this Kroger. Kroger needs to be reminded that I am their CUSTOMER. They are not doing me a favor selling me their groceries, I am doing them a favor by buying their groceries. Or more specifically buying their toilet paper. Because I wanted to buy 2 packs, I was accused by the customer service manager of being a hoarded. I am 73 years old, I had not been out of my house for 4 weeks, since March 21. I needed a pack for myself and one of my daughters who has 5 children and asked me to buy a pack for her. The Kroger store where she shops was out...
Do not shop at this store. They care nothing about their customers. They have signs posted everywhere saying masks are required but when it comes to actually telling someone they are required to a person not wearing one, their customer service desk said they were not allowed to approach anyone and say anything. He said the manager could offer them one but they didn't have to wear it. He then shrugged his shoulders and said he wouldn't do anything. Then why have it posted on your doors? I know everyone doesn't take COVID seriously, but there are those that do. Be considerate and just wear a damn mask. And if your sick, STAY HOME! Just proof they don't care about their customers.
I am extremely disappointed with the attitude of the customer service at this kroger. The man at the gas statiom made a money back mistake and shorted me so i had to go to customer service desk for my refund. very rudly and loudly called the man a R because he made a mistake. this continued with a few employees saying mean and similar remarks about the man. I should not have to go into detail as to why this bothers me but as a pediatric nurse assistant who works and loves special needs people daily this hurt me. very disappointed and is a poor representation of this store. will not be shopping here again.
I've been shopping at this Kroger since it first opened. Although I have occasionally encountered some items that were out of stock, I must say that the Thursday before the major "weather event" we had before Christmas was impressive. The shelves were fully stocked, there were enough employees to manage the largest crowd I've ever seen in a grocery store, and everyone was very willing to assist in finding what I needed. The checkout lines were quite long, but they moved swiftly. Great job, Kroger! Reserva una mesa ahora
This afternoon, I visited this Kroger to return two items I bought last night. I had the receipt, the items were unopened, and there was nothing wrong with them. However, the man behind the counter—who was not the one assisting me with my return—was very rude and condescending. Unfortunately, I didn’t catch his name, but he was tall and appeared to be in his late 40s or early 50s. About a week ago, I returned similar items that were the wrong kind, also with a receipt.
This is a nice Kroger, but since the advent of COVID-19, the shelves for bathroom toilet paper, napkins, and paper towels have been bare! What is Kroger doing to get these products onto the shelves. Are its supply lines shut down? No answers are offered by Kroger when asked.
This Prospect Kroger is fantastic! The staff is incredibly friendly and always willing to help. It's also not excessively large, which makes it easy to find everything you need without having to walk an endless distance. We're fortunate to have it in our area! Great job!
