Disappointed with my experience. Made an honest mistake with my order, but staff refused to remake it, citing customer responsibility. Empty store, no excuse for lack of assistance. Owner's response lacked empathy, blamed me for the error. Disappointing customer service. exceptional customer service involves more than just fulfilling orders—it requires empathy, flexibility, and a genuine desire to ensure every guest leaves satisfied. Until then, I'll be taking my business elsewhere, where my patronage is valued and mistakes are met with understanding rather than blame.
I ordered two Korean garlic bowls, but the chicken wasn't cooked properly. We had to throw them away because they were inedible. When I called the restaurant to express my concerns, they just said sorry and hung up. I paid for food that I couldn't eat, and "sorry" just isn't enough! I'm really disappointed...
I had seen Lauren's check when they had a front on 23rd or 24th in NYC but never visited. On my way back from Orange County I saw this location on route 17 and decided to try. Chicken fry of Korean style. Good is well good and priced comparable to other fast food chains.
Been to this place many times. Prolly one of my favourite places to go. The food is excellent especially the korean gatlic chicken its just too good. Would love to visit as many times as i
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Been a few times, always for pick up. The volcano chicken sandwich is awesome. Soy garlic wings and combo are solid too. Staff super friendly. Great spot!
The food is delicious and flavorful, and the customer service is excellent—definitely one of the best restaurants I've been to!
Just ate at Lauren’s with my kids awesome food awesome experience Bob the owner even gave them free ice cream awesome
The food here is fantastic. The smash burgers are exceptional, and the onion smash is my absolute favorite.
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This is the best chicken and the fries are so yummy!Kid-friendliness: K pop on tv
Good combosGreat food.
