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"I'll be honest. I will skip this place for lunch. Not sure why. Today we had drinks and crepes at 4pm and the overall experience was great. Good service, nice mont blanc beer, sun, more sun and good crepes. Will come back"
Teléfono: +33450933606
Dirección: Creve Coeur, 74920, Combloux, France
Ciudad: Combloux
Sitio Web: http://www.facebook.com/Chalet-des-Bachais-750605998343243/
Platos: 12
Comodidades: 14
Categorías: 5
Reseñas: 459
We’ve been eating here for years in ski season and were interested to see how things would change under new direction. What can I say... it’s just terrible. The whole thing has gone down hill thanks to the terrible rude staff. The place is always packed on a sunny holiday day, and everyone expects to wait for a table at lunch. But this crew running it now are simply taking the money with no attempt at customer service. We have stood in line twice in the last few weeks waiting out turn for a table. Once we were directed to a table by one member of staff, to be shouted at by another and told to leave as others needed it first , then to be told sorry you can have it. Yesterday we went late, stood for half an hour, not pushing in , just waiting to be acknowledged... every member of staff who went past failed to make eye contact or say hello. I said hello several times, to be ignored... the French woman in front of me said she’d said hello 7 times with no reply. In the meantime I watched people going up to tables and seating themselves ... then to be thrown off. All it takes is a simple “hello, we are busy, we will seat you as soon as we can.” The men working there are all stressed out and refuse to make eye contact, and the new patron is rude beyond exception. One lovely lady was trying to do her best to seat people in order, explaining her challenge, eventually found us a table, but after that forget it ... no table cleaned ... no water ... terrible service. Food is ok but that’s it, we’re done with the Bachais and we won’t go back now even on a quiet March weekend when they might value the season-long customer . Go down to the other restaurants on the Combloux pistes and find the people who know how to serve skiers ... what a shame to be ruining a previously lovely restaurant.
We've been used to this for a few years, but this year, the big problem comes from servers that are never there when you need it! at least 30 minutes for dishes 20 minutes for dessert and the same thing for coffees that we refused (cold) servers are rigolos that are not the one to work but to make esbroufa! the dishes are correct and of quality (farm reblochon) in salads that is not the case in the heart of gold (fruit)The desserts are correct! Great location!
Stopped here for lunch on a really beautiful day. It was difficult getting a table on the terrace but we managed to fit 5 of us in perfectly well. The service was incredibly friendly and the food was excellent. The cost of the food was much lower than we were expecting. We were very happy about this as many restaurants in the area are very expensive.
