I sent the email below but never received a reply. Very poor management and service staffFAO General ManagerDear Sir/MadamI feel I need to write to you to inform you of our experience this evening while dining in the Old Inn. One that we will not forget.We have been coming together as an immediate family to celebrate various events and used the Old Inn on each occasion. This evening my sons came from London and Lyon to celebrate our Christmas get together. Sadly the Old Inn did not perform.From the start of taking drinks orders to the last meal order there were numerous mistakes and unfortunately sub standard food. Drinks were wrong, home made veg soup was served with ‘home made focaccia bre...
My third review in 2 years. Why do I bother? Because this place is fundamentally nice with the potential to be great but it just doesn’t seem to be able to crack the main elements all at once: service, food and price. I’ve had poor experience with very inattentive staff here on my previous experiences; this time the attention was better so that’s good. However, the portion sizes remain an issue. I commented last time on how miniscule my tart was. This time, my squid starter was insultingly paltry: four very small, thin rings of calamari atop a stack of green leaves served in a tiny dish to create impression of volume. I was contemplating complaining (it tasted lovely) when without my asking...
Went today for lunch. The last time I had been there it was called The Courtyard. We went inside and sat down and waited for 15 minutes before we readised that you had to go up to the counter to order. No one approached us at all. I ordered Gluten Free French Toast with bacon. When the meal arrived it was all burnt but the worst thing I had ever seen was the fact that I had been served two HEELS of bread. When I complained, the manager told me that the chef (who I believe was the owner) informed her that because Gluten Free Bread was so expensive he therefore had to use all of it!!!! I told her that in all the years since I was diagnosed as coeliac I had never been served HEELS of bread. A l...
The Old Inn at Crawfordsburn is somewhere over many years I have always had a bit of a love/hate relationship but today was a new low. Really poor cooking and produce especially so given the limited set lunch menu. the prawn cocktail was devoid of any flavour, the beef with Yorkshire pudding was completely awful, there was more fat than meat and the pudding was horribly dried out. Will not be going back which is a shame because it could be so good . Our complaints fell on deaf ears with a surly comment from the waitress that she would advise the chef. No tip from me for the first time since I can remember.
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I live 2 minutes walk from this place so you would think that I would be here regularly. Each time I bring the family in the hope that this time it may be different it never fails to be nothing less than horrendous.After being given a table you will be ignored as it seems like no staff are assigned tables to work. They just wander aimlessly around, with seemingly no-one in charge. Without fail you will need to go in search of someone every time you want a menu/drink/order food.The food is reasonable but not worth the money.Quite how these people manage to run weddings is utterly beyond me.
Excellent service, visited the parlour bar for a few drinks before dinner. Staff recommended drinks, interested in building a rapport with customers. Offered bar food/highteas, we had already booked for the lewis restaurant however food looked and smelled amazing.
We went there with a friend for a Sunday drink with a couple of sandwiches. Wine and food were ok. What stunned me though was the decor. This pub is absolutely gorgeous and is certainly worth a visit for any traveler nearby.
Checked into the Old Inn last Wednesday with my Daughter and cousin, the food we had was not only excellent the presentation , service and all round comfort and feeling relaxed was second to none. Well done Old Inn
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Food and service excellent, and all part of a really memorable experience. I look forward to returning, and would unreservedly recommend it to any of my friends visiting Ulster
Good food most of the time but occasionally disappointing. High turnover of staff recently one likes to get to know long standing members.
