L'ossau - Reservar una mesa

We live in France and visited this restaurant with some members of our family who were staying with us. It was absolutely disgraceful. There were 7 of us including 3 children. Our food arrived at random so we did not eat a single thing together. We ordered 2 omelettes aux cepes and 1 plain omelette, we actually received 1 omelette aux ceps, 1 plain omelette and one green salad! The main course of steak, was completely inedible. They then tried to charge us for items that we hadn't ordered. The waitress was rude and we waited over an hour for our food, even though we were the first people in the restaurant at midday. We were very embarrassed to have subjected our family to such a terrible dining experience in France. We complained but received absolutely no apology, just more rudeness from the waitress.

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We waited at least 10 minutes after being seated before being given menus. Another 10 before taking the order, and about half an hour for the food to arrive. Really annoying that we could see people arriving after us getting their food first. Maybe it was because we didn't order starters, but not even bread to keep us going. When the food arrived it was one of the best pizzas I have had.

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We had lunch at the L'Ossau in August, meeting family there on our arrival across the Pyrenees. Our lunch consisted of soup (which was more of a meal!) for the ladies, and carbonara for the gents. We sat outdoors, were able to park right outside, service was speedy, prices were reasonable and all in all this restaurant was exactly what we wanted.

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We waited for service but nobody acknowledged us. They didn't want to serve us and it was clear. All they had to do was pull up a chair to make room for seven of us, but they couldn't manage that simple act if hospitality. It was not due to a language barrier because we are fluent in French. It was simply bad service.

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I last reviewed this restaurant in 2013 and gave it a poor mark for service although the food was very good. We returned this year and delighted to say the service was quick and friendly and the food (pizza in this case) was just as good as before.

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