1 /5
Reseña
★
Have visited this restaurant each January for the last 4 years.This year the experience on our first visit with a Ski Group of 9 will be the last any of us ever make.At least part of the disaster was witnessed by a local Tourisim official conducting a survey on "Your ski visit".Food has been good but some decline in the last two years, this year's meal saw two of our party ill afterwards - BUT THAT WAS NOT THE FAWLTY TOWER's moments. We arrived before 12pm in order to beat the crowds in early January, we were ushered into the far dining area and seated. After ten minutes or so a male waiter aged approx 30s to 40s arrived and took our drink orders. Then we waited. At this stage the entire restaurant was still about 3/4 empty. Then 5 minutes later he's back but not with drinks but to finally take our food order. After another 15 minutes our group's local guide got up and went to ask about the drinks - he was told they were coming in no uncertain terms. So he came back and we waited, and waited and waited. After another 15 minutes, he again got up and went after the waiter and was told (we could hear) that we'd already received our drinks! To which he replied, 'Look at the table there are no glasses'. The waiter turned away from him and disappeared. We all assumed he'd gone to get the drinks. No, he just disappeared. Now around 35 minutes after the order had been taken our guide gets up and asks the waiter what's happening? "My colleague must have forgotten, I'll go see." Another 5 minutes later he turns up and asks us what we want to drink. Just under 15 minutes later the drinks finally turn up - that is 55 minutes after the order was first placed when the restaurant was barely 1/4 full. BTW our food has not arrived. Another 12 minutes or so and the food arrives (77 minutes after we entered to beat the crowds). Or rather some of it does. My meal and another's are missing. 15 minutes go by, our guide gets up to ask about the two missing meals. Meanwhile the Tourism lady arrives and asks if we want to fill in a survey. "You bet we do!" 10 or so minutes later the two missing meals appear after everyone else has finished their meals. It is now around 102 minutes since we arrived. The two of us eat rapidly while everyone else finishes off the 60+ question survey and hand them back. The guide, and everyone else, rather upset at what was supposed to be our 'quick' lunch ask if we'd mind if they called the waiter to start paying while we finished eating. "No problem." The normal custom in every restaurant on the mountain is for ski groups to pay separately - each person/couple pay for their own food or drink. The waiter comes back and demands the total amount from our guide, who reminds him of this custom (done every other visit to here btw). His response "That'll take me time, you do it!" Our severely embarrassed and quite shy guide just folds and apologises to us. I cast a look at the Tourism official who is waiting on my survey (which is getting lots more comments written) and she just shakes her head. Our guide then adds up each person's items and works out their part of the bill, he then tries to get some change from his own wallet without success. I step in and help with the note changing and confirm his calculations and check the total amount put together to make sure it's correct. And it was. One of our group refused to pay as a group and declared if he wants his money then he can XXXX well give me change!" The waiter makes an appearance, this man relays his message to the waiter who reluctantly gives him change, then he sees me putting the pile of notes down and literally grabs the money without saying a word, puts it in his money bag/belt, walks off a few steps behind me. A minute or so later I hear some sort of grunting coming from behind me but am too engrossed with adding to the "Other comments" section on the survey. More grunts then I am 'knocked' on my shoulder. "You owe ten more Euros." I reply, "No, we don't you got the entire amount." "You owe ten more Euros." I reply, "You're wrong." "You owe ten more Euros." Doesn't Fawlty Towers look 5 star by now? I glare at him, "NO!" and he makes a show of looking at his pad and declares that he added up incorrectly, turns and walks away. The conversation on the table turns to absolute disbelief with everyone vowing to never set foot in the place again. Nobody could believe there was no apology for the delays let alone that we were charged for the drinks. Then to force the guide to collect the amounts and make change, let alone the ""You owe ten more Euros." So we cleared the table and left a 1 cent tip in the very middle of the table. As I walked out the poor Tourism lady came over to me and apologised, saying that the man is not from the valley but that is no excuse for how I saw him treat you and your group. Please do not take this as how the valley really is. I assured he we knew how friendly the valley was but this man had set a new low which would be long talked about on the slopes. And it was, within three days I had somebody, not at the lunch, telling me all about the incident and warning me to avoid it "like the plague".