We endured an excruciating hour in the drive-thru, and I seriously considered leaving, but the layout was so poorly designed that I felt trapped and had no choice but to wait. The other customers were rude, adding to our discomfort, and it baffled me that the manager hadn’t intervened.
After what felt like an eternity, a discourteous employee finally took our order. I requested a Big Mac and a Nuggets Happy Meal for my daughter since my wife had already lost her appetite. I paid in cash, but the worker insisted he didn’t have change, so instead, he gave me three stale cookies. The atmosphere in our car was tense—we just wanted our food and to leave.
Upon finally receiving our order and dri...
I was quite disappointed with the customer service during my visit. I decided to give the pumpkin spice latte a try, but I was let down to find that the cup was only three-quarters full and lukewarm. When I mentioned this to the cashier, he insisted that this was how it was supposed to be. He also seemed hesitant to warm it up in the microwave when I requested it. To make matters worse, there was barely any pumpkin spice flavor; I only discovered the syrup settled at the bottom of the cup after I finished most of it. Overall, it was an unpleasant experience, and I have no intentions of returning.
The quality of food here is consistently good, but I had a disappointing experience with one staff member at the drive-thru window. I encountered an issue with her responsiveness to customer needs. I repeatedly requested that I not receive a plastic spoon with my meal, and while she acknowledged my request, I still found a plastic spoon in my order when it was handed to me. This has always been my go-to place whenever I'm in Miami, as I grew up nearby, so it’s unfortunate that today's experience was tarnished by the rudeness of one employee.
I recently visited a McDonald's drive-thru to pick up a McChicken for my granddaughter, and I must say that my interaction with the delightful young man working there left a positive impression on me about today’s youth. He was both charismatic and patient, traits that made him well-suited for his role. I truly enjoyed my experience. He introduced himself as Alexander. Typically, people in similar positions are often rushed and irritable, but he was the complete opposite. It was excellent service and a wonderful experience overall!
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I recently visited the restaurant and was served by a gentleman named Alex who took my order. He was exceptionally friendly and respectful. It was clear that he was genuinely engaged in his work, which I truly appreciated as a former McDonald's employee myself—I'm aware of how tough the job can be. Throughout our interaction, he maintained a wonderfully positive attitude. I believe he deserves recognition for his outstanding service.
I would like to start off by saying at what friendly and hardworking staff they have. As I pulled up to the window a nice young man who if I recall went by the name of Alex Rodriguez greeted me with a big smile. I have no complaints, he was veryprofessional and knew what he was doing. He knows how to treat the people of Miami.
I want to begin by praising the kind and hardworking staff at this McDonald's. When I approached the counter, a friendly young man named Alex Rodriguez greeted me with a warm smile. I have no complaints—he was very professional and clearly knowledgeable. He truly knows how to serve the people of Miami.
The woman is skilled at handling dollar refunds (those cookies were a bit overpriced), but she could improve her customer service skills. My suggestion for her is to take a spoonful of honey each morning to help her have a friendlier attitude. On a bright side, the oatmeal was absolutely delicious!
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Polite staff, good location, fast service. But Bathroom was not clean, unfortunately. I hope administration will pay attention on issues like this.
Breakfast almost every morning. I love my drive-thru type. His name is Julio, he has the best customer service I've ever seen and always happy?
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