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"Big macs have been alittle off. I'm still coming back. No pride in making the sandwich anymore."
Teléfono: +14107616060
Dirección: 7415 Governor Ritchie Hwy, Glen Burnie, MD 21061, United States
Reserva, Reservación
Ciudad: Glen Burnie
Platos: 10
Categorías: 5
Reseñas: 13016
So I’m literally writing this review while I’m sitting in this drive thru. When I tell you this has got to be the worst experience at any McDonald’s location of all the ones I’ve visited…and I have been to A LOT!!! All started when my mobile order was accidentally placed at this location instead of the one I usually patronize. I thought, ok. I’ll just have to drive a little further up the road to pick up the food. I get there and the double drive thru line was literally wrapped all the way around as to where no one was moving at all! I mean people actually had put their cars in park mode waiting. Then they stopped taking any orders unless you were a mobile order that had already ordered or d...
Not sure what was going on but I said in the drive-thru window while the left side was continuously going. I watched probably five cars good service and I was still sitting there. When the person at the window finally spoke she didn't apologize and told me to hold on still rudely. And I was trying to explain to her Hey it's been multiple cars that got waited on and we're still backed up in this line. She didn't say anything or offered an apology and check in mind I still had to wait so I left. Customer service got to be better regards to paying customers people coming through the drive-through window like we shouldn't have to be waiting so long
Went to this place via drive thru around 10PM waited 5 mins in the drive thru speaker got zero communication while waiting. So I decided to pull forward and maybe see if I can just order through the drive thru window instead. The lady seemed like an older lady I believe bashed my dad and said he needs to be patient and wait because the long is line. While I understand the line is long. Communication at the drive thru speaker stating “ one moment please or give me a second “ would have been very helpful. Instead she attacked my dad verbally and denied his right to order through the window instead. Awful communication from this lady.
I went back to the drive-thru, but they were closed inside. I told the staff to pull up to the second window, and they demanded all the boxes back. I returned the boxes, but when they handed them back, they still contained four nuggets and just one fry—she only took the cookies out! I waited there for at least five minutes, hoping they would notice me, but they completely ignored my presence. Eventually, we left, and the kids ate what they had, even though I had paid for all the 6-piece nuggets. The service was extremely rude! Reserva una mesa ahora
They always get the order right and it's usually fresh ....they might wanna work on their attitudes a little smile or even hello have a good day ...not one did that I interacted with 5 different employees that day ...2 were arguing when we went for lunch in the pay window) and breakfast not one was polite.not one said anything at all..still better then an attitudes getting cold or wrong food so counting my blessings..smile it might change your life or someone else's
I'm writing this after sitting at the speaker for ten minutes without any progress in line. This location always seems to have the same issue—the drive-thru takes forever, and my order is often incorrect or incomplete. This happens every single time. I recommend going to the next closest location instead. Update: it's now been twenty minutes, and I still haven't reached the window to pay.
Every single time I go they mess up my order and take forever at the drive thru, asking me what I got 2-3 times. I got my step son a happy meal and they gave him an already used booklet for his toy which is ridiculous! I recommend never going to this location and go to the Ordnance Rd. location instead.
