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"Great customer svc. Got my food fast but soda was all seltzer water. Wish they had a way to be notified when the syrup runs out like an alarm!"
Teléfono: +17706143500
Dirección: 2443 Hamilton Mill Pkwy, Dacula, United States
Reserva, Reservación
Ciudad: Dacula
Platos: 0
Categorías: 5
Reseñas: 3087
I ordered through the mobile app and paid for my food as soon as I arrived. 11 minutes had passed before I went inside to wait for another 5 minutes while seeing the curbside delivery basket for spot 3 was just sitting there. At least 3 differentemployees passed by as I stood there waiting for my food. The manager on duty looked overwhelmed and understaffed. I empathizewith the situation but the level of service and this experience was terrible and a break of contract for that the mobilecurbside delivery is supposed to be. There was no greeting of acknowledging the fact that i needed service despite multipleemployees looking me right in the eyes.
Having lived in this area for years, I can say that this McDonald's has typically been an acceptable location. However, the recent hires for the night shift have really brought customer service to a new low. They've been charging incorrect amounts on cards, providing no greetings (which I could overlook, but it’s puzzling why they always seem so unhappy), and there are long wait times even when there are only a few people in line. The food is decent, but it's the service that has led me to avoid eating here for now, at least until they improve their customer service.
Quality of the food was pretty good as far as McDonald's goes. Like most McDonald's these days though we had a few things left off our order that we had to go inside to collect. Apple slices and apple juice for the happy meals. They did at least remember to put the toy in the box at this location, which is a first. Again, food was pretty good, but you need to make sure to check your order before you leave.
The quality of the food was quite good, similar to what you would expect from McDonald's. We had to go inside to collect a couple of items for our happy meals—apple slices and apple juice. At least this time they remembered to include the toy in the box, which was a nice surprise. Overall, the food was decent, but it's important to double-check your order before you leave. Reserva una mesa ahora
I will never return to this place again. My food wasn't ready when I went to the pick-up window. So they had me to a reserved parking lot for the ride thru guests to wait extra time. . I waited for a total of 20 minutes before I decided that the food was not worth.. I had to go in and ask for my money without apology.
The slowest staff I've ever encountered at a McDonald's. A drive-thru customer waited 20 minutes before they asked her to pull over. She came inside visibly upset. My order took ages as well. Most of the employees seemed unmotivated, except for the cleaning staff who was doing a fantastic job!
