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"Long wait for food, customer service terrible and manager no interested in how customers feel. Lots of people waiting and priority given to delivery companies!!"
Teléfono: +441283530930
Dirección: Derby Road, DE4 3PD, East Staffordshire, United Kingdom
Ciudad: East Staffordshire
Platos: 2
Comodidades: 6
Categorías: 5
Reseñas: 4158
Bad customer service! Never again! app order, went through drive through to collect gave me drinks, the asked to wait in a bay!! 15 mins later and after seeing a man take his incorrect order back to the window! Probably mine! Then it arrived, to be taken back 2 mins later girl said wrong order. then checked, cold, also missing items, no apology for it taking ages. 20 mins by now, Another order missing 20 chicken nuggets and a missing double cheese burger. Oh and a melted chocolate milkshake that I asked to be changedI now 25 30mins. I had to get out of the car and go in I asked for the manager who tbf was not overly apologetic and offered a cookie as apology. He then gave me a piece of paper with a code on for 3 dessert! I said that the whole meal was cold now. he said he could replace it all! Obviously my son in the car had eaten part of it by now, and my other son at home would be having stone cold food! I explained that this was not acceptable and that I could not wait longer. The least I would have expected was a refund not 3 McFlurry's written on a ripped off piece of paper /till roll in. Disgraceful. Also I asked why it had taken so long and mentioned that I think my order was given to the wrong person!! He had no clue. Concerning when he was the manager. Basically I will be calling them tomorrow to express my disappointment and disgust. Poor service/poor cold food! also a young staff member who brought the food to the car , did not know how to react! Not her fault, poor service inside the buliding!! I ordered from my car for a reason! I will discuss this in person!!
Quickly stopped by here and used the drive thru. Drive thru was very slow to acknowledge us at the order point, which took several minutes despite there being zero cars other than ourselves going through it. We only ordered drinks and you couldn't really go wrong with some of them. One was a the iced caramel frappe which actually tasted pretty good.
Full of flys, over flowing bins. Milkshakes frappe unavailable. When food finally arrived missing drink, 5 nuggets not 6, no milk for tea. Cleaner wearing covid mask but cleaning table and messing with bin (not emptying) but not washing hands so pointless really. Staff outside smoking/valine. Disappointing end to a lovely day out.
I have previously (not necessarily on trip advisor) with a very positive review, even recommending Derby users to come here. Over the last few months quality and service has reduced drastically. This evening, again, no drive through service. Unlike General McArthur, I shall not return.
