McDonald's - Reservar una mesa

While were in Florida this past winter we visited a brand new McDonald's and were kind of stunned to see what has happened in the way they do business. Now after coming back to our Ontario home we were surprised to see that those changes will probably be affecting all of their restaurants. We visited our Leamington site on Sat. April 23 and we only wanted to purchase two ice cream cones. When we entered the ordering area we found the entire space to be somewhat jammed with people waiting for their orders to be filled. The cause of the congestion was due mostly to the new system. This includes the installation of three self service ordering boards or kiosks where the customers can order and d...

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When we entered the restaurant we notice a foul smell, the garbage bin was overflowing. After we placed our order we had a hard time finding a clean table. The floors looked like they hadn't been swept all day, food all over. When I went up and told the manager, he said he had just arrived. There were 8 people behind the counter and only two patrons. I would think keeping the restaurant clean would be part of their job description. Even after they swept the floor, they needed a good washing.

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We went to the drive thru at this location on Saturday June 10. While waiting for our order we could hear the manager chastising an employee about a drink order in front of other staff and customers. When we commented that it was unprofessional the manager's reply was 'Yeah well sometimes they just need tough love' No one likes A bully. I'll take my business elsewhere from now on.

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We got breakfast to go but did not realize until we were in the car and on the road that our order was wrong. The coffe was black without sweetener or cream we ordered and ended up stopping to buy cream to add to it.

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I love their coffee! The drive thru is very slow. I don't know if they need more staff or what. Don't care for their burgers just coffee.

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