Mckenzie's - Reservar una mesa

We walked in and were ignored by a couple sitting at the bar without drinks, we did think they may have been the owners. We were greeted pleasantly, and that was the high point of the visit. We ordered drinks and waited for approx 20 mins for the wrong ones to be served. When we asked, it took a further 10mins for somebody to tell us that was the only cider they had. We then placed our order of starters and main meals. After 25 minutes, the starter's appeared one was correct and by some unknown reason an order for scallops turned into soup. A further 15-minute and uncooked old smelly scallops were served, which we decided was the final straw. No staff, no chef's too many customers. We paid o...

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We arrived to find a customer telling us “not to bother” before launching an expletive led rant at the poor staff. Having worked in hospitality I do find it tough to see staff, who were actually very pleasant, being treated this way. The venue is lovely, although the toilets could do with some modernising, the food was very enjoyable the only disappointment being the deserts which did not stand up to the quality of the rest of the meal. I often find the meat served on Sunday roasts in a lot of places a huge let down, however here it was succulent, tasty and cooked to perfection. The service can be a little half soaked at times, however the staff are super friendly and attentive. The 3 mother...

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It’s a shame that what was a really good (if on the pricey side) restaurant with great steaks and superb fish dishes to mention some of the dishes, is now a very average Indian restaurant. Saturday night and we were dining alone. Staff were good chicken was well cooked and moist but overwhelming flavour of my dish was oil with a bitter after taste! Lichfield has some really good Indian restaurants with a much better choice of dishes and I can’t see this one lasting long once people realise it’s no longer McKenzies. It’s actually now called Heritage bar and grill but website has not been updated from McKenzies time.

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Welcoming waiter. My daughter has allergies which were carefully taken down and was advised beef croquettes would be ok. As she cut into one, she said should there be this bone in the middle.. as I examined it, it was actually frozen mince full of ice crystals! Beyond disgusting! And extremely harmful. . We walked out, the pleasant waiter apologised but we will never ever return. Also the menu was very eclectic, half Indian half not. It used to be great under the scottish chef but this is a no go now!

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We came here to celebrate husband's birthday. Juan was so helpful especially with choosing a wine. The three of us shared the Indian starter, had pork belly, lamb curry (bit fiddly with the bones) and chicken burger. Had a lovely evening with a super atmosphere.

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