2 /5
Reseña
★
★
Moved to Biggleswade in January and were keen to find a good Chinese takeaway. Mei 's was undoubtedly the popular recommendation to us. I 've waited to write a review as the first two times, we weren 't overly impressed with the food, but also recognised that some nights are busier than others and some times it 's just one of those nights. We 've now eaten from there four times and are still not enamoured with the food. It 's hot and fresh, but generally lacks in taste and depth for us. It 's not terrible, but at the same time, not that great where you think you really enjoyed it. The customer service skills however need a significant improvement (or perhaps more staff just need to be hired if it 's constantly that busy). Every occasion we 've ordered, it 's been well over an hour to be delivered, and on the occasions that we 've called to find out where our order is (always at least an hour and 15 minutes after being placed), we were bluntly told it 's out for delivery. When pushed for a rough time, the response on both times was 'it 's there when it gets to you, I can 't tell you as it 's not here '. Hardly screams professionalism and courtesy if the food was incredible, we 'd perhaps swallow the customer service, however it 's not and therefore does not justify accepting rude customer service.