"First time ordering a take away from this Nando’s. Ordered over phone, paid in restaurant. All went well. Tasty food and really enjoyed, staff are happy there."
I don't think I've ever experienced such a bad visit in a restaurant. sitting for lunch today and expecting it to be busy due to the time (you have a table and leave to place our order. the dame on the. clear, either needed training or was not interested in the work. she told the person before me that he had to give his orders slowly, as she was stressed! when I asked if the gravitation in the offer was spicy. she just sighed and said: “I have no idea” and then said it was a day of mash and she wished she was at home. food order placed and was still waiting for when I asked how long the order would be I said that “it’s midday so it’ll be here soon”. during this time the manager helped behind...
Amazing service from numerous staff at this venue, the manager Magda went out of her way to help us with our order and explain how the menu had changed and what we could do to make it the way we used to have it, she...was polite and so helpful, accommodated us every way she could! The kitchen was due to close and because she saw we had chicken wings on our order she quickly rushed to the kitchen to get someone to put on wings just for us. The friendly gentleman made no complaints about doing so and brought them over when ready with a smile in his eyes, thank you Ollie D. And towards the end of our evening we interrupted another team member Oyin to ask for a box, she then brought over sauces...
HORRIBLE CUSTOMER SERVICE. Once our table was ready we were greeted by an older blonde lady with a fringe with a bad attitude. She put us on a table right by the fire exit door and I could feel a draft. I asked to be...moved and we wouldn’t mind waiting. Her response was very sharp and uncalled for. She tried to debate with us straight away and spoke to us with a patronising voice, she explained it’s a cold building and exaggerated further wait time of minutes. I felt a little discriminated being a black couple and not from this area. She made me uncomfortable from the start! Felt so uneasy we went over to the other nandos in lakeside, boardwalk, where we received a more welcoming approach....
Long waiting times and rude staff at the entrance made for a disappointing experience. Despite four empty tables, customers were not seated and were turned away. Frustrated, we decided to try Nando's by the lake, but found no improvement in service. Unsure of what to do next, we eventually ended up at Gourmet Burger Kitchen where we were pleased with the spacious and welcoming environment. Compared to the previous establishments, GBK stood out for its personal attitude and friendliness.
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we're here early on a Sunday night. it was full, but they scan the QR code and they text it when a table is ready. it was a minute! the guy who greeted us was very friendly and helpful. the tables here are very. well socially removed. they scan the QR code to order at their table, and their meal is brought, it was uncomplicated. really good eating and the credit card trust discount of my nando was automatically added when I ordered. all very efficient.
I ordered takeaway today and the food was terrible. It was not cooked well, some pieces looked undercooked. I was hoping to request it to be cooked more, as I have done in the past, but it wasn't an option this time. I placed my order for pick up at a certain time, but upon arriving at the restaurant at pm, my order was not ready. I had to wait because they couldn't find my order, but eventually I received it.
Go to door ,book a table ,five of us ,they take your number text you when ready ,you have mins to turn up .Waited an hour ,just walked around the retail park. everything ordered on the app and payed for and they bring everything...to you took about an hour inside too . Worth the wait food was yummy and staff were friendly, if you like nandos recommended a visit.
i’ve been here countless times over the past few years and times out of my chicken will be burnt. i don’t know why but it’s always this restaurant and i always end up having to ask them to change it. i love nando’s...and frequently visit the other restaurants inside lakeside but this one just isn’t up to standard and i’m sick of having burnt chicken thighs!
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This place is absolutely trash. I asked for a double chicken wrap and they gave me the wrong order, i then asked for a refund or a new wrap and they refused. Do better Nando’s.
First time ordering a take away from this Nando’s. Ordered over phone, paid in restaurant. All went well. Tasty food and really enjoyed, staff are happy there.
