Nello’s - Reservar una mesa

We go here normally for special events have never had any issues or anything odd happen until last night the service was great and the waitress was very nice but when we went for dinner and we ordered Penne alla Nellos with no chicken (as we don’t eat meat then when the food was brought to us it has mushroom in it as well when we had not asked for mushroom, we asked about this and were told it always comes with mushroom (which it does not state on the menu and it has never had mushroom in it any other time when we received the bill we found we were charged for the penne , add brocoli and add mushrooms . Was pretty crazy as we didn’t even want mushrooms in this dish and even checking the menu...

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Unfortunately messed up our order witch does happen anywhere but the way they did very little to correct it was very poor customer service. The Manager basically said we arent real customers because we arent dinning in. We had to do all the leg work to get refund bring wrong order back etc...Was a frequent customer but they lost all of my respect and business now.

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my second time here. a jewel in st. albert. delicious eating, huge portions, has a real Italian family restaurant feel. in any case will be revisited. Eat: 5/5 service: 5/5 atmosphere: 5/5recommended dishes lobster and shrimp tagliatelle, carbonara .more

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A favorite Italian place in St Albert/Edmonton area. Impeccable service, large portions, excellent food (taste/quality) and reasonable prices. Check for Groupon coupon which makes it even more affordable.

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what can I say about this other place as perfection. from eating to gas friendship. they always deliver, and it always feels so inviting to be there. 10 out of 10!

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Audrey was such an incredible server and made the night so memorable with her humour and amazing service! Definitely added to our experience thank you!

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Awesome food and serviceRecommended dishes Carbonara, Pollo Parmigiana with Fettuccine Tomato, Veal Parmigiano, Penne Alla Nellos …More

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My favorite local Italian restaurant. We all loved the food. We will be returning. The Spaghetti and meatballs was perfect!

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The food was amazing , tasted wonderful .The service was excellent .Such a lovely place to go .

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excellent meatballs! eat: 5/5 service: 5/5 atmosphere: 4/5 .more

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