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"Excellent food, first class service, delivered with care."
Teléfono: +441914888003
Dirección: 6 Hexham Road, Gateshead, United Kingdom
Reserva, Reservación
Ciudad: Gateshead
Platos: 10
Categorías: 5
Reseñas: 21372
When I phoned to chase our order, it was clear there was an issue with the delivery, involving someone else accepting our order. However, the gentleman I spoke to was SUPER apologetic and said he would get a fresh takeaway out to us ASAP. He offered to give us something additional in our order but we declined this. The gentleman who delivered the food was also very apologetic. Even though the order was late, it was human error, and the staff were all so helpful and genuine. The food was piping hot when we got it and it was seriously delicious, even though it was about 45 mins late. We will 100% order again.
Never delivered the food. We contacted the restaurant several times and were told it would arrive in 10 minutes. The restaurant clicked that the food was delivered although the server stated that the food would be “late” as it was “very busy”. We continued to wait up to 60 minutes post expected delivery time. The restaurant was due to close, therefore we called once more and were told “we are sorry, we can’t fix the issue”. I want a refund.
