Novotel - Reserva de mesa

I booked a stay at Novotel based on a friend's recommendation, and I'm glad I did during my visit from Portsmouth. The food was excellent—kudos to the chef! The rooms were spacious and clean, and I particularly loved the carpet design. I want to give special recognition to the staff who truly made my stay memorable. One of the managers, Jay, was outstanding—very personable, likable, and enthusiastic. Thomas was also a pleasure to interact with, and there was a girl named Abbey who left a positive impression. I believe in choosing hotels based on reviews and photos, but it's the staff that truly enhances the experience. The location is perfect for exploring Liverpool, right in the city center...

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The reception staff were kind and attentive. However, the room itself felt outdated, featuring a separate toilet and sink shower room. The overhead shower was non-functional due to a broken control handle, and there was an unpleasant drain smell from the shower. Additionally, the windows did a poor job of blocking the considerable noise from the nearby multi-story car park. Overall service was rated 5.

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I had a wonderful stay at Novotel! Its location is fantastic, just a short walk to everything! I would definitely recommend it to any friends looking to stay in Liverpool! The service from Abbey Jay was exemplary; they went above and beyond! The menu was also impressive. Service: 5

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