Number Twelve - Reserva de mesa

A friend and I attended the number twelve restaurant for afternoon tea today. I had stated in email correspondence, twice, that we would like the vegan afternoon tea, as the buy a gift voucher was for vegan afternoon tea. We arrived and were seated quickly. About 10 minutes after arriving we were told we had not made a request for vegan afternoon tea. I explained the buy a gift voucher was for vegan afternoon tea and that I had also stated in my last email to them that we would like it to be vegan. I attempted to show the email but the server was not interested. We were told we could still have the vegan afternoon tea but there would be a 20 minute wait for the scones to bake. I said that wa...

• Útil
• Inútil
• Responder

I came here with my mum using a buy a gift afternoon tea voucher, so had to call ahead to book my table and on this call I made them aware of my dairy allergy and that I would like a vegan afternoon tea. On arrival we were asked about any dietary requirements so I told them again that I had a dairy allergy and would like a vegan option. The waiter went away and then came back to tell me that because they didn’t know about this that it would be a 15min wait (no problem with waiting). The sandwiches were; mushroom, cucumber, and vegan cheese. They were just the respective fillings inside buttered bread, which wasn’t very appealing to me. The scones were nice however the only option I had was m...

• Útil
• Inútil
• Responder

The selection of teas and coffee was delightful. We enjoyed a variety of sandwiches, including smoked salmon, salt beef, cucumber, and egg. For the scones, we each received one plain and one intriguingly chocolate chip-flavored instead of the traditional fruit. There was no shortage of clotted cream, raspberry jam, and fresh strawberry homemade jam to accompany them. For dessert, we were treated to macaroons, chocolate brownies, fruit cake, and a fruit tart. A lovely surprise was that the chef had written "Happy Birthday" on the cake plate—a thoughtful touch. Overall, this place was wonderful, and I would highly recommend it.

• Útil
• Inútil
• Responder

We stayed at the hotel and took lunch here, I think it’s very popular for afternoon teas, there was a large group of ladies coming in. But the staff still found us a table , for starters my partner had the soup he loved it, I just wanted the bread it wasn’t good very hard. For mains he had the fish and chips said that was delicious, I had the mushroom risotto, could have had a little more flavour but was very pleasant. The waitress and waiter we had serving us we brilliant, the waiter was absolutely amazing , kind and polite, will definitely go back even if we don’t stay in the hotel. Reserva una mesa ahora

• Útil
• Inútil
• Responder

After a staff shift change, the service improved significantly. We initially thought the previous delays were due to the staff being at the end of a long shift, but when the morning crew started, it was the same story—staff were just standing around laughing rather than attending to customers. I don’t usually write reviews or lodge complaints, but it feels like management really needs to take control of the situation. While the venue itself is charming, it’s unfortunate that the overall experience was marred by rude, lazy, and unmanageable staff.

• Útil
• Inútil
• Responder

We had a wonderful experience . The butler was so considerate and attentionate. I would like to commend the excellent service, I came for an afternoon tea with a person living with advanced dementia and they were able to accommodate us and make us feel welcome and comfortable despite the challenges. I will come again and recommend it to my friends and to people living with invisible disabilities. The afternoon tea was a delight.

• Útil
• Inútil
• Responder

We received a voucher for a two-course dinner and dined here last night. The food was incredible! Honestly, it had the best chips I’ve ever had. The staff were outstanding, especially the wonderful gentleman who served us (I didn’t catch his name) — he was very funny and attentive. This place is definitely worth a visit!

• Útil
• Inútil
• Responder

Very disappointing. The waiter was great but then when trying to enjoy afternoon tea felt hassled as manager wanted more information about the voucher and stopping my friend and I enjoying ourself The cakes were a let down. Dry. Stodgy. No apology and kept away from us. Don't think I'd return Reserva una mesa ahora

• Útil
• Inútil
• Responder

Afternoon tea. Staff were inattentive. I had to get up several times to ask for things. We went for afternoon tea. Vegetarian tea. Not worth at all We had bottle of prosecco, staff do not pour the prosecco and waiters kept ignoring and quickly disappeared.. Won't return.

• Útil
• Inútil
• Responder

Fabulous afternoon tea for a 90th birthday celebration. Service was second to none. Nice atmosphere even though not particularly busy.

• Útil
• Inútil
• Responder