I placed a pickup order online under my mom's name, Josephine, at 1:50 PM. If you decide to order through the drive-thru here, be sure to check your order before leaving. I paid extra for a larger portion, but this is what I received for the broccoli and beef: just a tiny piece of beef, and the broccoli was so mushy that it felt like it had been sitting out for a long time—clearly past its prime. There was no crunch whatsoever. The same issue was present with the kung pao vegetables; they were overcooked and should have been discarded.
I called to express my concerns, and they offered to replace my meal. However, I declined because I have no confidence it would come from a fresher batch. I'...
Update: In the past few months, the service has improved. I decided to give them another chance. The only issue is with pickup orders—they’re never ready on time, and I usually have to wait about 10 minutes. Aside from that, everything else is good. The staff is very friendly, and the food tastes great! Updated rating: 4 stars.
We usually go to a different location in Wheeling, which is the best, but since we moved closer to this one, we’ve ordered here more often. However, I’ve noticed several problems this time around. First, I placed an online order in advance, but when I arrived, it wasn’t ready. The staff didn’t see the order, even though it went through. When I got home, I realized I...
The customer service was excellent. The prices are the only reason I gave it 4 stars instead of 5. That was my only issue. The food was outstanding and incredibly tasty. If you're looking for a good lunch, I definitely recommend this place. The service was quick; I was in and out in no time from when I ordered to when I paid, which I really appreciated. Overall, it's a great spot!
I visited the restaurant at 4pm and was disappointed to find that they were out of four menu items for the day. I decided to try the double orange chicken, which was tough and lacking in flavor. The beef dish I ordered came with poorly cut broccoli. I was surprised that this restaurant is able to stay in business with such subpar dishes.
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Do not get the Broccoli beef at this point. The broccoli is the main thing and the beef is just a garnish. Not even a piece of meat. Only all small pieces of meat you get in a pan at the end. Not sure how the workers think it's okay to give this food to their customers and expect them to be happy.
Do NOT get the broccoli beef at this location. The broccoli is the main and the beef is just a garnish. Not even one piece of meat. Just all small pieces of meat you get in a pan at the end. Not sure how the workers think it?s okay to give this food totheir customers and expect them to be happy.
Not sure what happened here, but the Teriyaki chicken was soggy wet and tasteless, the Beijing beef was soggy and soaked in sauce. The vegetables were drowned in a terrible tasting garlic sauce. The noodles were nice, not sure what happened to today's meat and vegetables. Clean facilities.
On Thursday at 8 o'clock, we were served by a nice young woman, but an older lady kept giving us disapproving looks as we placed our orders. The dining experience was definitely a sit-down affair, but it's Panda Express, and it meets expectations just fine.
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I'm not sure if it's just this particular location or all of them, but the portion sizes at this restaurant are laughable. They often run out of multiple dishes and frequently make mistakes with your order.
Lloyd has amazing customer service! He answered all my questions and even went beyond and beyond to help me. Thank you for your help! Keep the amazing work!
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