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"Ordered pizza for delivery. We had to wait over 90 minutes for them to arrive. In the meantime I was calling to get some info on estimated arrival time, but they refused to pick up the phone. Their pizzas are definitely not worth a 90-minute wait!!"
Teléfono: +442087480099
Dirección: 356 Kings Street, Hammersmith, W6 0RX, Hammersmith and Fulham, United Kingdom
Reserva, Reservación
Ciudad: Hammersmith and Fulham
Platos: 0
Categorías: 5
Reseñas: 1078
I ordered a small tomato and cheese pizza and a Diet Coke from Papa John’s with the “BUY ONE GET ONE FREE” option. However, I only received one small pizza with a Pepsi Max instead of the Diet Coke. Despite the rider being very nice and calling the restaurant on my behalf, the manager informed me that the offer only applies to medium and large pizzas, not small ones. I was not offered a refund for the incorrect order, and ended up spending £18.48 on a small pizza and a drink I did not want. The Deliveroo app clearly states that the offer is valid for all pizzas, not just certain sizes. This experience was disappointing and I will not be ordering from Papa John’s again, nor will my friends.
This place has the worst customer service I have encountered. I ordered a pizza online and was charged on my card. I called to check on the delivery status time and the man I spoke to said there was no order for me. Confused seeing as I'd been charged and have definitely placed an order, I asked what had happened and he just snapped at me and said it wasn't his problem and refused to help! Ridiculous. I used to be a fan of Papa Johns but will not use them again out of principle due to this issue.
Ordered a pizza and a dessert. The pizza was ok but the dessert was burnt. I called the branch and was told they do not do refunds. Taken up with head office but time consuming. A quick apology and refund closes the matter and simply says mistakes happen but trust us because if we make an error we will correct it. If you stand fast and refuse and cause the customer problems they choose to have no trust in future and decide never to use the brand again.
Well I can't comment on the food as I never even received it! After calling up to postpone the order by a little, I was met with a very rude NO. Not only did they refuse but the store manager also refuses to send me my pizza now even though I paid online. Unbelievable service, I've never felt compelled to right a review before but I desperately feel the need to warn others. I am still waiting on a full refund or my pizza. Reserva una mesa ahora
The pizza was inedible the first time ever I think. I had to throw it away! It was ordered through Uber Eats (which is great) and thankfully they refunded the meal without a quibble. I didn't think to check TripAdvisor as I thought Papa Johns was quite reputable. I was very wrong. It goes without saying that you should avoid this place.
messed up the order on delivery, had to return the pizza as they would not come back and change it. pizzas were both wrong and cold, the staff wanted to actually fight with me, insulting me from behind the counter. both of them looked filthy. i would not want to eat anything cooked by those filthy hands
In store menu on the counter said £3.99, but the server said ignore that, the price is £4.49 Erm i don 't think so Mister! When the server spoke with the manager about it he walked away ignoring him. Ive had issues in this Hammersmith branch before but this really quite simply is against the law.
I was at home recently decorating all day and didn't have time to cook, so I decided to order a pizza from this restaurant. It arrived quickly, but unfortunately, it was lacking in flavor and was overall unimpressive. I will be searching for a better pizza place next time. Reserva una mesa ahora
