Papa Romano's Pizza

Extremely disappointed and frustrated with this Mr Pita. I want to first say, my family and I have been eating Mr Pita for well over 10 years. We have always ordered Mr Pita for any type of party/gathering. Since moving, my original pita location is just way to far. I found this one and I placed my order at least a week before the party. The young lady taking my order was friendly and went back over my order for me which were three pita platters mixed with different pitas (of my choice). I asked her to leave a $20 tip as I had to pay upfront for the platters. I then call the day before the party to confirm that my order will still be okay to pick up. I got a different girl who told me she had actually just finished making the pitas. I thought that was odd because with all the toppings and meat sitting on the bread overnight, there was a chance it was going to be soggy. She asked me if I wanted the dressing on the side so it doesn?t make the pitas soggy. Ironic. Day of the party I get a call from the same girl and she said did you want all three platters Greek ? I said no it was a mix. She then proceeded to place blame on the young girl who took my order. Saying she did it wrong. Honestly I don?t believe that for one bit. I think the girl who made the platters didn?t pay attention to the order and panicked. Mind you this is 30 minutes before I have to pick the platters up to get them to the party. I had no choice but to just deal with all Greek. I go to pick them up and I?m asked to sign a receipt and tip. I said I already paid and tipped and my bank was charged $131. The manager told me that that had to be incorrect and it was probably just a pending charge and to wait. It wasn?t pending but I didn?t have time to sit around trying to handle something I did over a week ago. I was only offered an apology, I was not offered a discount of any type. I paid $131 for an order that was completely wrong and all I got was I?m sorry. The receipt I signed yesterday better not a

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The ladies who cashed me out were nothing but kind! Who I believe to be the owner continuously harassed me on how they already closed by the time I got there to pick up my order.. and calling me by name just to make a rude comment. I?ve worked in customer service since I was 14 and I understand people coming in at close is frustrating .. I unfortunately didn?t realize how early they closed because most papa Romano?s are open till atleast 9-10pm... nothing less that?s not how you treat people! I left crying, felt embarrassed as it was knowing they were closed.. Hope for others that they have a better experience than I did. I will not be spending any more money here.

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Absolutely and unbelievably unreliable, this is the 3rd time I?ve ordered delivery from here and they?ve sent the driver on their way to me with half of my order. I ordered a large deep dish with bread sticks and a 2 liter and they show up with just the pizza, after calling and them reassuring me they would send someone right out with the rest of my order. Here I sit an hour and a half later still with no beverage or bread sticks. I will never again order from this poorly run business.

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pizza is great but i ordered a super Italian foot long and it had one thin layer of salami and a thin layer of ham. They were the thinnest slices its like all bun no meat at all. I'm very upset I wasted my money.

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Ordered through doordash and left special instructions about not knocking due to my dog just having surgery and they left a not on the box she was in their thoughts! Great pizza as always!

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