Penn Station East Coast Subs

From reading the reviews it seems the attitude attentiveness of the workers at this location is a pretty consistent issue. I’m writing this review bc this was my first time at Penn Station the horrid customer service ruined the experience.I’m not sure what was up with ALL THREE of the members of the staff when we stopped by on Monday night, but we were met with sighs, eyerolls, irritation as soon as we came in which continued on throughout the experience. When we came in, the employee I assume was Samantha flat out ignored us while the other 2 employees just started at us from behind the counter. We just stood there awkwardly until Samantha finally finished rolling up the doormat came around...

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From reading the reviews it seems the attitude attentiveness of the workers at this location is a pretty consistent issue. I’m writing this review bc this was my first time at Penn Station the horrid customer service ruined the experience.I’m not sure what was up with ALL THREE of the members of the staff when we stopped by on Monday night, but we were met with sighs, eyerolls, irritation as soon as we came in which continued on throughout the experience. When we came in, the employee I assume was Samantha flat out ignored us while the other 2 employees just started at us from behind the counter. We just stood there awkwardly until Samantha finally finished rolling up the doormat came around...

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I went here on 4/18 in the rain. There weren’t many people there. A lady with her two kids and some homeless looking dude in a booth. I stood at the counter and was hoping someone would wait on me,then I noticed a sign that said”order here”. So….i went down there and stood there for 5 minutes being ignored so I just left. The TV was on but no one was talking. They saw me walk in. Some teenage kid that was wearing ear pods and a short little gal. At no time did anybody say hello or greet me. I feel sorry for the franchisee having such terrible representatives operating their expensive business. I guess you have to have a password for the secret club. Forget these fools.

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Don’t go penn station east coast subs in Arnold Missouri they don’t listen preparing food wrong .I ask for Philly cheesesteak sub no onions an no pizza sauce extra banana, peppers, artichokes, and steak didn’t receive items ask for &items asked not have was put on my sub and my daughters sub.all I got was sorry so I told them your lucky some one not allergic or thier be issues .I did tell person I couldn’t have onions messes with my acid reflex. Didn’t make a difference because they still put onions &red sauce on the subs when told NO!!!plus order cookie never got my cookie it was my son bday I told them. Reserva una mesa ahora

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Im irritated i came up on my break to bring a philly with old cheese back to the job for lunch.. A large was completely ruined by old slices of cheese that were so hard they refused to melt.. I was pulling hard chips of cheese out of my mouth and it was truly disgusting. Thanks

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I feel bad for the extremely nice lady working there as the guy I assume is the manager was not pleasant to deal with and it didn’t sound like he was very nice to his employees either. Food was great though.

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We went to this location during store hours and they were closed. No sign was posted saying anything otherwise. They were just randomly closed.

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Never opened the store when I came. Still closed well after “open” Reserva una mesa ahora

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Great food! They know me when I walk in and make me feel welcome.

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I love the cheesesteak with grilled onions and banana peppers!!!

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