"Always 5* food, the chicken is so good never dry and made fresh! The flavours are amazing. I visit often and can’t wait to come back again! Prices are amazing very good value for money, for the portion size"
Hello. I typically do not like to leave reviews, especially negative ones, but I feel compelled to share my experience at this restaurant. I used to frequent this establishment once or twice a week, but after today, I will not be returning. I went with friends and some of the wings we ordered tasted terrible, as if they were undercooked. When we approached the staff about it, they laughed and made light of the situation. I tried to explain that we were only providing feedback as valued customers, but the employee was rude and unprofessional. While I know this restaurant is known for their wings, the service we received today was completely unacceptable.
Went in today with my friends and ordered chicken wings as usual. However, some of them were tasting funny and they were undercooked. Tried talking nicely with the staff but they weren’t very professional and didn’t handle the situation very well. They were very rude and argue with us saying the chicken wings were fresh and nothing wrong with them and making fun of us in front of other customers. I hope the owner take our compliment seriously and have a word with the responsible person in charge tonight as he doesn’t have any regards to the customers. He is very rude and unprofessional and feels like he is forced to be there.
Disappointed with my order as I had placed an order for rice and chicken and the chicken was clearly cooked with electromagnetic radiation hence making it stale and quite unfit for consumption. Called to speak to management to inquire about the dissatisfactory order and was advised that the establishments manager only comes in at 6pm and I should give them a call at that time. No apologetic nature of the staff towards the food delivered and unclear communication offered and vaguely asked to take it up with Uber and management if i am unsatisfied . Kindly consider before ordering from them and proceed with caution.
Well firstly the guy I spoke to on the phone thought he was Tony Montana from Scarface, secondly half of my order was missing and the other half come cold. Thirdly the driver couldn’t even communicate properly and we was told that missing/lost items isnt their problem. Saying that I think the driver ate the chicken burger as he had abit of chicken around he’s mouth when telling us the order had missing items.
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The food is consistently delicious at this restaurant, but my major complaint is that the garlic sauce pots are consistently less than half full. I paid 50p for 2 tablespoons of sauce (40p in store) that was watered down and had a thin, milky consistency. I hope the employees at Pepes take note of this issue. Charging for nearly empty sauce pots is not a good practice.
I had a disappointing experience at Pepe's in Cardiff. I ordered a £40 meal and did not receive any sauces, napkins, or even salt. When I called the restaurant, the manager only apologized after I prompted him to do so. The manager had a confrontational attitude and seemed more interested in arguing than resolving the issue. Overall, the service was poor.
Small and flat burgers grilled chicken burger was more like a panini, taste was alright but expensive compared to size. Will not be visiting again and do not recommend. Asked for peri salt but said it will be charged however was free when I was giving the order on till, careless attitude towards customers. Kitchen was very noisy too
Ordered via Uber! The packaging for the kids meal was disgusting and not safe had to throw away the food as it was not sealed. Called to speak to manager to address the issue ,No call bak and not even an apology from the staff. How they have 5 star food quality rating is beyond me.
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Lovely food. I always get delivery as it’s in a busy location and the store is always busy so the price is a bit high with delivery but other than that the price of each item is worth it. The food is amazing. Service and quality is spot on.
Always 5* food, the chicken is so good never dry and made fresh! The flavours are amazing. I visit often and can’t wait to come back again! Prices are amazing very good value for money, for the portion size
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