Quizás serás redirigido
"Super team, thousands of games to ask for more! They have a small lack of staff as a result of a disease right now, but they're getting out of it."
Teléfono: +33390403339
Dirección: 15 Rue Du Marais Vert, 67083, Strasbourg, France
Ciudad: Strasbourg
Sitio Web: https://www.philibar.net/
Platos: 22
Comodidades: 16
Categorías: 5
Reseñas: 2975
Dear manager of the board games bar, I allow you to address this missive to inform you of our recent visit to your establishment, an experience that has left us deeply dissatisfied. Let me deny you our experience, in the hope that you will learn the necessary lessons to improve the quality of your service. Together with four friends, we decided to go to your corporate games bar on Saturday night. Around 10:00, we arrived and chose to settle outside, hoping to enjoy the sweetness of the evening. Unfortunately, we had to wait about 20 minutes before being approached by one of your servers, resulting in a feeling of neglect and prolonged waiting from the beginning of our experience. Finally, after ordering some refreshing beers and a fried chicken dish, we waited patiently. However, our expectations were disappointed when the chicken served us after a 30-minute waiting. The dish was accompanied by a lack of blankets and towels, and we noticed with disappointment that the fillings were quite limited. This lack of attention to detail gives an impression of amateurism in the preparation of dishes. Worse still, the beers, which should have been served in time to enjoy our playful evening, were still nonexistent. So I took the initiative to go inside the bar to get explanations. To my surprise, I was told with disinvolture that the beers had been forgotten. Although I understand that mistakes can occur, I was confused by the lack of professionalism of your team, because it turned out that the stones were ready and were just waiting to be made. Neglect to your commitment to customer satisfaction. Another unfortunate incident occurred when one of the drinks ordered was an ice tea. However, what was used was more like a glass of water with a lemon puck and two mint leaves. Faced with this confusion, we called on another member of your team to explain our problem. To our great amazement, it was explained to us with a condescending air that, according to your establishment, this is even an ice tea, i.e. an iced tea. This response, devoid of any proposed exchange or order rectification, left us perplexed as to the level of professionalism and the desire to resolve the problems encountered. Finally, the height of our disappointment occurred when, at 00:15, one of your servers came to tell us with confidence that the terrace should be closed at midnight, as agreed. However, we had never been informed of this early closing time, and no discussion on this matter had taken place before. We then considered moving within your facility, but we quickly found that there was no room available, which left us in an uncomfortable and disconcerting situation. We found ourselves there, with our glasses and hand games, like strangers in your establishment. I would like to emphasize that I am an understanding person, aware of the challenges that catering institutions can face. However, it is essential to find appropriate solutions when problems arise, especially those caused by the service itself. This level of attention and responsiveness is the minimum that can be expected from a professional establishment. I wanted to share this comment to share our experience with you, without attributing the worst notes in order not to harm your reputation. My intention is above all to encourage you to consider the imperfections we have unfortunately encountered. C. Jean-Antoine.
I love this place, really. We eat well, there's good drinks and especially we can play hours! Anyway, it's a little paradise. Except that. Yeah, there's one but. The service is less and less qualitative: already, we wait a long time and then there is a server that decided that sympathy was not on the program. Three times I think about it, so I decided to take my feather... it's a pity, but it's a bit a waste of the thing. Frankly, if it swells to smile, be kind and take orders: you have to change your profession. It's nice to be looked but as a customer and players, we don't come for it: we want conviviality first of all. Fortunately his evening colleague was much more enjoyable, despite the very long waiting for food...
The games and the library are super no worries. On the other hand it's a food place too and 1 hour for hot dogs or 1 hour for a part of cheesecake it's a little abusive (maybe they made a cheesecake live). I don't know if it's always like that, but we'll eat more of it. Price a little expensive for what it is. The rest was pretty soft.
Great place 2 steps from the city center, a kitchen for all tastes and perfectly executed, we didn't notice waiting at the level of service (maybe it different at night), and the service was pleasant and efficient. A well-equipped ludothèque for amateurs and a nice map of beer
